Application Engineer Technical Support

Embitel Technologies; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Embitel Technologies in Pune District seeks an experienced Application Support engineer to provide engineering and technical support to global users. You will handle Tier 2/3 issues, analyze root causes, and work with distributed teams across regions.

A strong debugging mindset and knowledge of mobile and automotive-oriented software will help you succeed. The role requires good communication, willingness to learn, and capability to adapt to diverse environments within a leading tech services

Qualifications

• Excellent written and verbal communication skills.
• Experience in representing data in form of reports/charts.

Responsibilities

• Provide application engineering and technical support to domestic and global users.
• Triage Tier 2/3 issues with debugging and code understanding.
• Perform root cause analysis and track SLAs.
• Collaborate with distributed teams across locations.

Skills

Communication skills

Data visualization

Tools

Android programming

Java

Scripting languages

PL/SQL

Job description

Responsibilities

• Experience in of application engineering support, technical support to domestic and global users.
• Strong technical background in technical support handling Tier 2 and Tier 3 issue resolution - includes code understanding and debugging if needed.
• Know to problem solving mechanisms, Root Cause Analysis methods
• Good troubleshooting and analysis skills. Keep track of all ongoing tickets and achieve SLAs.

Requirements

• Basic understanding on how to perform Communication traces analysis. Protocol worked on CAN, J1939, UDS and XCP etc.
• Read Logs, handling mobile application support would be added advantage.
• Working in automotive domain would be added advantage.
• Experience of working in geographically distributed and culturally diverse workgroups with strong team play and collaborative skills
• Computer Programming languages like Android Programming, Java and Scripting languages, PL/SQL or basic programming will be added advantage.
• Experience with projects in multiple technologies and functions.
• Good to have experience in supporting software application on different OS windows/ mobile OS and apps on Android and iOS.

Skills

• Excellent written and verbal communication skills
• Experience in representing data in form of reports/charts.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.