APM L2 -Configuration

Hitachi Systems, Ltd.; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Hitachi Systems, Ltd. seeks a skilled Observability Engineer in Chennai to configure and support APM, infrastructure, logs and real user monitoring.

You will deploy agents, onboard applications and tune monitoring configurations, building dashboards and alerting integrations across tools and platforms. The role requires hands-on experience with Dynatrace, AppDynamics, Datadog, New Relic, Splunk, Grafana or Prometheus, strong problem-solving skills, and knowledge of Linux/Windows, Java/JVM, .NET,

Qualifications

• Hands-on experience with Dynatrace, AppDynamics, Datadog, New Relic, Splunk, Elastic, Grafana or Prometheus.
• Strong understanding of APM, Infrastructure Monitoring, Logs, Metrics, Distributed Tracing and Alerting.
• Knowledge of Linux/Windows, Java/JVM, .NET, SQL, REST APIs, Kubernetes/Docker and Cloud environments.
• Exposure to OpenTelemetry and ITSM integrations is preferred.
• Strong troubleshooting and analytical skills.

Responsibilities

• Configure and support APM, Infrastructure, Log, Synthetic and Real User Monitoring.
• Perform agent deployment, application onboarding and monitoring configuration.
• Create dashboards, alerts, health rules and notification integrations.
• Monitor application performance, APIs, JVM/.NET, databases, middleware, servers, containers and Kubernetes.
• Analyze metrics, logs and traces to troubleshoot performance and availability issues.
• Support incident analysis, RCA and escalation to L3/OEM teams.
• Integrate observability platforms with ServiceNow, Jira, Teams, PagerDuty and other tools.
• Prepare monitoring SOPs, runbooks and technical documentation.

Skills

Dynatrace

AppDynamics

Datadog

New Relic

Splunk

Grafana

Prometheus

APM concepts

Infrastructure monitoring

Logs & metrics

Kubernetes

OpenTelemetry

ITSM integrations

Job description

Role & responsibilities

Configure and support APM, Infrastructure, Log, Synthetic and Real User Monitoring.

• Perform agent deployment, application onboarding and monitoring configuration.
• Create dashboards, alerts, health rules and notification integrations.
• Monitor application performance, APIs, JVM/.NET, databases, middleware, servers, containers and Kubernetes.
• Analyze metrics, logs and traces to troubleshoot performance and availability issues.
• Support incident analysis, RCA and escalation to L3/OEM teams.
• Integrate observability platforms with ServiceNow, Jira, Teams, PagerDuty and other tools.
• Prepare monitoring SOPs, runbooks and technical documentation.

Required Skills

• Hands-on experience with Dynatrace, AppDynamics, Datadog, New Relic, Splunk, Elastic, Grafana or Prometheus.
• Good understanding of APM, Infrastructure Monitoring, Logs, Metrics, Distributed Tracing and Alerting.
• Knowledge of Linux/Windows, Java/JVM, .NET, SQL, REST APIs, Kubernetes/Docker and Cloud environments.
• Exposure to OpenTelemetry and ITSM integrations is preferred.
• Strong troubleshooting and analytical skills.