Analyst, Service Delivery, India

ReSource Pro, LLC; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

ReSource Pro, LLC in Bengaluru (Godrej Tech Park) is seeking an Analyst, Service Delivery to operate client systems and execute moderately complex tasks with supervision. You will audit processes, optimize procedures, and communicate with clients via email, ensuring timely issue resolution.

You will also draft proposals, analyze source documents across lines of business, and participate in training and data reporting.

Qualifications

• Experience drafting proposals and analyzing source documents such as policies and quotes.
• Attention to detail with organized records and discrepancy tracking.
• Familiarity with account management systems like EPIC and ImageRight is a plus.

Responsibilities

• Operate client systems and perform moderately complex tasks with minimal supervision.
• Report problems and propose improvements to existing procedures.
• Communicate with the client via email and respond promptly.
• Conduct audits, run audit reports, and identify performance gaps.
• Set up training plans and deliver training sessions.
• Generate data reports and assist with onboarding new tasks.

Skills

Proposal drafting

Document analysis

Attention to detail

Data reporting

Client communication (email)

Audit/troubleshooting

Tools

EPIC

ImageRight

Job description

## Analyst, Service Delivery, IndiaApplylocations: IND Godrej Tech Parktime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR26-0001392UNLEASH YOUR BEST SELF JOIN. LEARN. ADVANCE. EARN *YOUR PASSION FOR EXCELLENCE STARTS HERE!!***Processing - 60%**1) Operate a variety of client systems and process moderately complex tasks and activities without supervision. Follow ReSource Pro’s Information Security policies/guidelines, as well as the client’s security requirements, policies, and practices that are provided to ReSource Pro and information security requirements. **Operation Optimization - 10%**1) Report operation problems and propose solutions.2) Optimize established procedures.3) Assist with output conversion.**Customer Experience - 10%**1) Communicate with the client via email with minimal supervision.2) Respond to the client promptly and report issues to the supervisor in a timely manner.**A****u****diting and Trouble-shooting - 10%**1) Implement the audit plan, run the audit report and identify the performance gap.2) Perform timely trouble-shooting.**Training - 5%**1) Set up individual training plan and deliver training. **Others - 5%**1) Generate and analyze the data and report.2) Assist with new task on-boarding.**Proposal processing Skillset Experience (2 - 4 years):**1. The candidate should possess experience in drafting proposal and be familiar with various source documents, including policies, quotes, endorsements, binders and system applications.2. Experience in multiple lines of business, such as General Liability, Workers Compensation, Executive Liability, Property, Auto, Inland Marine, and Package tasks, is required.3. Use web portals to access and analyze relevant documents.4. Maintain organized records of all reviewed documents and discrepancies noted.5. Must demonstrate strong attention to detail.6. Familiarity with account management systems like EPIC and ImageRight etc. is a plus.7. Maintain and update training materials, logs, and documentation.If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!