Analyst - Service Delivery

ADP; Tirupati; On-site; INR 180,000 - 300,000; Full time

Job summary

ADP is hiring Analyst - Service Delivery as a Process Associate to support payroll processing for Small Business Segment clients (≤50 employees). You will receive inputs from clients, prepare import files, and generate pay sheets using the ADP payroll engine.

You will ensure quality standards and collaborate with internal stakeholders to improve client experience. The role emphasizes accuracy, timely delivery, and developing payroll software proficiency, with opportunities to learn and grow

Qualifications

• Commerce or accounts graduate or CA pursuing student
• 0–2 years of overall experience
• Basic Excel knowledge
• Strong written and verbal communication
• Willingness to learn payroll software

Responsibilities

• Receive input from clients
• Prepare import files and upload into the payroll engine
• Process and prepare pay sheets for checker validation
• All processing done using ADP payroll engine
• Adhere to ADP’s quality standards and procedures

Skills

Excel

Payroll knowledge

Communication skills

Attention to detail

Time management

Education

Commerce or accounts graduates or CA pursuing students

Tools

ADP payroll engine

Job description

Job Description:

ADP is hiring Analyst - Service Delivery

• Are you all about the follow up and follow through that helps you and your clients achieve serious results? (Now thats what we call a win-win.)
• Do you get a crazy amount of joy out of helping others uncover creative solutions to complex problems?
• Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?

If this sounds like you, then #HelloWork! This is just the opportunity you’ve been waiting for.

First things first:

We believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed, and innovation is encouraged. The result? We’re changing the world of work with our Payroll solutions that help companies of all sizes focus less on work and more on success.

Your role:

In this role, its all about enabling our customers to be more effective employers. Our service teams make it happen by collaborating with our clients and other key internal stakeholders to ensure that we provide “Everyday Excellence” and improve our client’s experience. (P.S. Did you know that the majority of our customers are not only satisfied, but theyd recommend ADP to someone else?) As a Process Associate, you will assist in payroll processing by providing inputs and preparation of pay sheets for clients Small Business Segment. Small Business Segment refers to the segment of clients with an employee base of 50 or less than 50. We have a mix of MNC’s and domestic clients under this segment.

What you’ll do:

• Receive input from clients
• Preparation of import files and upload ti into the payroll engine
• Process and prepare pay sheets which are to be presented to the checker for validation.
• All processing to be done using ADP payroll engine.
• Adhere to ADP’s quality standards, policies & procedures.

Qualifications you’ll need:

Education: Commerce or accounts graduates or CA pursuing students

Experience:

• At least 0 – 2 years of overall experience.
• Knowledge on payroll is an added advantage.
• Ability to showcase working knowledge on basic Excel is expected.
• Effective written and verbal communication skills.
• Strong aptitude to learn the payroll software application.

Bonus points if you have these:

• Basic knowledge in PF, ESI, PT, Gratuity, LWF and Taxation.
• Ability to work under time constraints to ensure deadlines are met.

Requirements: