Customer Service Representative

ADP Private Limited; Pune District; Hybrid; INR 450,000 - 700,000; Full time

Job summary

ADP Private Limited in Pune invites applications for a Client Support Specialist. You will be the front-line for solving client challenges, handling issue resolution, answering questions, and training users on ADP technology.

You will support a range of clients, from small teams to large enterprises, work on US shift, require strong English communication, and prioritize customer satisfaction while maintaining quality standards.

Qualifications

• Excellent spoken English with a neutral accent.
• Experience in International Voice Process.
• Strong client-facing communication skills.
• Exposure to CSAT/DSAT and Quality Audits.
• Payroll experience is a plus.
• Effective customer handling & escalation management.
• Engage with global customers and deliver high-quality support.
• Ensure customer satisfaction and quality standards.

Responsibilities

• Serve as ADP's front-line for solving clients' challenges including issue resolution and answering questions.
• Train clients on ADP technology and provide support via phone, email, or chat.

Skills

English fluency

International voice process

Client-facing communication

CSAT/DSAT awareness

Payroll exposure

Escalation management

Global customer engagement

Quality standards

Education

Any Graduation

Job description

You can use the below ID.

278188

ADP is hiring a Client Support Specialist.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You will work with clients who have between 1 - 10000+ employees. You may provide support using any combination of phone, email, or chat-based communication, depending on your specific team or role.

The nature of what you do every day will not change your #1 goal is to help clients when they reach out. However, every day will be different since questions will vary, and so will each client's solutions. There will be no shortage of questions, which will keep things interesting, and our top-ranked training will help to position you for success!

Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, focus on what's important, and stay up-to-date on ADP and external policy changes. In return, you can expect job satisfaction through being that one person who saves the day for our clients. All while advancing your career at a stable, highly respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.

A little about ADP:

We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Years of experience - 2- 7 Years

Employment type - Full Time/Permanent

Shifts : US Shift

Education : Any Graduation

Key Skills:

• Excellent spoken English with a neutral accent
• Experience in International Voice Process
• Strong client-facing communication skills
• Exposure to CSAT/DSAT and Quality Audits
• Payroll experience is a plus
• Effective customer handling & escalation management
• Engage with global customers and deliver high-quality support
• Ensure customer satisfaction and quality standards