Analyst II, Platform Configuration, India

RSPBGL ReSource Pro Operational Solutions Private Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

ReSource Pro in Bengaluru seeks an INSTANDA configuration specialist to configure insurance products, rules, forms, and documents and ensure governance of configurations.

You will translate business needs into INSTANDA configurations, support UAT, defect triage, user training, and production readiness. The role involves collaboration with underwriting, product, and technology teams on integrations.

Qualifications

• Experience configuring insurance products on INSTANDA is required.
• Ability to translate business requirements into INSTANDA configurations.
• Experience supporting UAT, user training and business readiness activities.

Responsibilities

• Configure INSTANDA products, rules, rating, and endorsements across journey stages.
• Collaborate with underwriting, product, operations, and technology stakeholders to refine requirements.
• Support APIs, data mappings, integrations, and downstream system interfaces.

Tools

INSTANDA

Job description

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1. Instanda Configuration & Product Setup - 25% Configure insurance products on INSTANDA across quote, bind, issue, endorsement, cancellation, renewal, and servicing journeys. Build and maintain product rules, rating logic, referral rules, questions, forms, documents, workflows, and business validations. Translate business requirements into configurable INSTANDA solutions. Support product versioning, scheme changes, rating updates, and regulatory/product enhancements. Ensure configuration follows platform best practices, reusability standards, and governance controls.


2. Functional Analysis & Business Engagement - 25% Work closely with underwriting, product, operations, distribution, and technology stakeholders. Conduct requirement workshops and convert business needs into user stories, configuration specifications, and acceptance criteria. Identify gaps between out-of-the-box INSTANDA capabilities and business requirements. Recommend configuration-led solutions before proposing custom technical workarounds. Support UAT, defect triage, user training, and business readiness activities.


3. Technical & Integration Support - 20% Work with technical teams on APIs, data mappings, third-party integrations, payment gateways, document generation, CRM, policy administration, rating engines, and downstream systems. Understand integration touchpoints and help troubleshoot data or transaction failures. Review logs, configuration dependencies, API payloads, and interface issues in partnership with developers/integration teams. Support environment management across Dev, Test, UAT, and Production.


4. Application Maintenance, Testing & Production Support - 20% Own L2/L3 functional and configuration support for INSTANDA applications. Manage production incidents, service requests, enhancement requests, and recurring operational issues. Perform root cause analysis for defects related to product configuration, rating, referrals, forms, documents, workflows, and integrations. Create and review test scenarios covering quote, bind, policy lifecycle, endorsements, cancellations, renewals, referrals, documents, and integration flows. Support SIT/UAT cycles and validate configuration changes. Partner with QA teams to define regression packs for product changes and releases. Ensure defects are correctly analyzed as configuration, data, integration, or platform issues. Support release planning, regression testing, deployment validation, and post-release monitoring. Maintain application support documentation, known-error database, runbooks, and configuration inventory. Track and report support KPIs such as incident aging, SLA adherence, defect leakage, recurring issues, and change turnaround time.


5. Teamwork & Collaboration - 10% Foster a respectful and collaborative environment by upholding professionalism and engaging in constructive and respectful conversations. Support a positive workplace culture by promoting open, solution-oriented communication, encouraging teamwork, and maintaining a focus on shared goals and productivity.

ReSource Pro is an insurance-focused business solutions company that integrates people, process, technology, and data analytics. Over 1,000 carriers, brokers, and MGAs rely on ReSource Pro to execute strategies that improve profitability, accelerate growth, deliver improved claim outcomes, and enhance client and employee experience. With more than 6,000 employees globally, ReSource Pro provides business process management, strategic advisory services, management and organic growth consulting, training, and compliance solutions around the clock. ReSource Pro has been listed as one of the Inc. 5000 Fastest Growing Private Companies annually since 2009 and has consistently achieved a +96% client retention rate for over a decade.

Our core capabilities in business process management, strategic advisory services, management and organic growth consulting, training, and compliance solutions provide a strong foundation to assist and deliver great value to our client, and all this helps us seize new opportunities in the insurance market.

This video features 9 executives of ReSource Pro from the United States, China and India delivering a brief overview of our company's core competencies. Please enjoy the following video and learn about our core business advantages:

We are located in the North Bangalore, conveniently located at Karle Town center near Manyata Tech Park. We have a New York designed modern office, where we enjoy comfortable amenities, hold team activities and refresh ourselves to work with passion for excellence. We look forward to welcoming you to our office. If you have any questions or need further directions, please don't hesitate to contact us.