Analyst II, Admin GCC Operations

Kraft Heinz, Inc.; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Kraft Heinz India GCC is seeking an Admin Analyst (IT & Workplace Operations) to manage end-to-end IT onboarding, digital workspace enablement, and administrative operations. The role requires coordinating with HR, IT, and business teams to drive process improvements and vendor governance in a fast-paced GCC environment.

Based in Ahmedabad, you will oversee transport, cafeteria, and facility management, maintain digital records, and support stakeholder engagements across senior leadership.

Qualifications

• Graduation with 5–6 years of relevant IT/admin ops experience.
• MCA/PG preferred with exposure to IT/admin operations.
• Strong exposure to IT onboarding, administrative operations, vendor management.

Responsibilities

• Manage end-to-end IT onboarding for new hires, including access, hardware, and workspace setup.
• Oversee daily administrative operations and governance, ensuring SLA adherence.
• Coordinate with HR, IT and business teams to streamline processes and improve efficiency.
• Manage vendor onboarding, contracts, performance governance, and SLAs across facilities services.
• Coordinate travel, transport, cafeteria, and visitor logistics; ensure workplace experience and hygiene.

Skills

Stakeholder management

IT tools

Coordination

Problem solving

Ownership

Communication

Education

Graduation

MCA/PG preferred

Job description

Job Description

Job Description: Admin Analyst (IT & Workplace Operations) –

B15 Location: Bangalore, India Employment Type:

Full-Time (FTE) Shift: European Shift Role

Overview Kraft Heinz India GCC is looking for a dynamic Admin Analyst (B15) who brings a strong blend of administrative operations and IT onboarding expertise to support a modern, digitally enabled workplace. This role will be instrumental in ensuring seamless workplace operations while driving IT-enabled onboarding, digital workspace adoption, and vendor governance, along with collaborating closely with senior stakeholders across functions.

Key Responsibilities

1. IT Onboarding & Digital Workplace Enablement
   • Manage end-to-end IT onboarding for new hires including system access, hardware readiness, and workspace setup
   • Drive a digitally enabled workspace, ensuring smooth collaboration across tools and platforms
   • Support users with basic IT queries and coordinate with IT teams for issue resolution
   • Maintain digital assets, access records, and onboarding documentation
2. Administrative Operations Oversight
   • Supervise daily administrative operations across the workplace floor
   • Conduct regular governance meetings with teams to track operational efficiency and resolve issues
   • Drive follow-ups, escalation closures, and SLA adherence
3. Cross-functional Coordination & Process Improvement
   • Collaborate with HR, IT, and business teams to streamline operational processes
   • Identify opportunities to enhance efficiency, automation, and workplace experience
   • Contribute to improving operational SOPs and governance frameworks
4. Vendor Management
   • Manage vendor onboarding, contracts, and performance governance
   • Ensure effective service delivery across housekeeping, transport, cafeteria, and facility vendors
   • Track vendor SLAs, escalations, and compliance adherence
5. Facility, Transport & Cafeteria Management
   • Manage transport logistics including shift-wise roster planning
   • Oversee cafeteria operations, including meal planning and vendor coordination
   • Ensure high standards of facility management, hygiene, and employee experience
6. Documentation & Digital Organization
   • Maintain structured digital and physical records for ease of access and compliance
   • Ensure all operational documents are updated, archived, and easily retrievable
7. Meeting & Communication Management
   • Coordinate virtual meetings, webinars, and conference calls
   • Manage meeting rooms, training rooms, and scheduling systems
   • Avoid conflicts in bookings and ensure smooth operational flow
8. Event & Stakeholder Collaboration
   • Partner with HR and leadership for corporate events and employee engagement activities
   • Manage logistics including travel, accommodation, and vendor arrangements
9. Travel & Visitor Management
   • Coordinate travel arrangements (flights, stay, local transport) for employees and stakeholders
   • Manage visitor experience including entry protocols and office navigation
10. Data Management & Reporting
    • Perform accurate data entry, reporting, and operational tracking
    • Support decision-making through basic data analysis and insights

Eligibility Criteria

• Graduation: 5–6 years of relevant experience
• Post-Graduation (MCA/PG): Preferred with exposure to IT/admin operations
• Strong exposure to:
  • IT onboarding processes
  • Administrative & workplace operations
  • Vendor management & stakeholder coordination

Key Skills & Competencies

• Strong stakeholder management (including senior leadership exposure)
• Good understanding of IT tools and workplace technologies
• Excellent coordination, multitasking, and follow-up skills
• Strong problem-solving and process improvement mindset
• High ownership and ability to work in a fast-paced GCC environment
• Good communication and interpersonal skills

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes**.