Analyst II - EU Customs

Kraft Heinz; Ahmedabad District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Kraft Heinz in Ahmedabad is seeking an Analyst II- Import/Export Logistics to lead and optimize end-to-end supply chain tasks. You will coordinate export/import activities, align production and delivery schedules, and ensure accuracy of SAP/OTM data while driving customer-centric improvements.

The role requires 6-8 years in logistics with exports, strong communication, and hands-on leadership to resolve issues and sustain on-time performance across global teams.

Qualifications

• 6-8 years in logistics operations, exports focus, understanding international shipments.
• Experience with OTM and SAP interfaces is an advantage.
• Hands-on, customer-centric attitude; bias toward action.
• Excellent interpersonal, written and verbal communication; fluent English.

Responsibilities

• Import/Export Operations; set up routines and pursue process excellence.
• Manage stock availability and coordinate with production planners for timely orders.
• Monitor inventory and address shortages or excess stock.
• Coordinate production schedules to support on-time deliveries.
• Track open orders and ensure material availability for customers.
• Manage delivery priorities and resolve supply constraints.
• Support demand and supply planning through stakeholder communication.
• Coordinate with cross-functional teams to resolve issues and escalations.
• Ensure master data and inventory records align between SAP and OMP.
• Coordinate with production planners to monitor schedules and complete orders.
• Follow up on production progress and address delays.
• Collaborate with Quality teams to expedite stock release.
• Track batch release status and escalate critical delays.
• Lead process transition and guide floor teams; change agent.
• Lead service reviews of KPIs and governance meetings for continuous improvement.
• Identify opportunities across E2E supply chain to improve costs and standardize.
• Daily management of sailing schedule and customer pickup planning to meet payload goals.
• Floating orders to utilize capacity; revisit shipments to add volume.
• Lead calls to expedite/shorten lead times and MOQs with customers.
• Facilitate customs clearance documentation and prioritization; ensure portal compliance.
• Perform root-cause analysis and implement actionable solutions.

Skills

Logistics operations

Customer centricity

Communication skills

English fluency

Tools

SAP interfaces

OTM

Job description

Ahmedabad

The Kraft Heinz Company is revolutionizing the food industry – we will be the most profitable food company powered by the most talented people with unwavering commitment to our communities, leading brands and highest product quality in every category in which we compete. As a global food and beverage powerhouse, Kraft Heinz represents over $29 billion in revenue and is the 3rd largest food and beverage company in North America and 5th largest in the world. At Kraft Heinz, to be the BEST food company, growing a BETTER world is more than a dream – it is our GLOBAL VISION. To be the best, we want the best – best brands, best practices and, most importantly, the best people.

Job Description

Job Title: Analyst II- Import/Export Logistics

Location: Ahmedabad

Our Company

The Kraft Heinz Company is revolutionizing the food industry – we will be the most profitable food company powered by the most talented people with unwavering commitment to our communities, leading brands and highest product quality in every category in which we compete. As a global food and beverage powerhouse, Kraft Heinz represents over $29 billion in revenue and is the 3rd largest food and beverage company in North America and 5th largest in the world. At Kraft Heinz, to be the BEST food company, growing a BETTER world is more than a dream – it is our GLOBAL VISION. To be the best, we want the best – best brands, best practices and, most importantly, the best people.

Owners Only!

This is a role for someone who craves a global challenge balanced by the desire to be accountable for delivering against the model. It is both a strategic and a tactical position. The candidate needs to align the priorities of Business stakeholders to Floor teams. She/ He is expected to work with a continuous improvement mindset and show exceptional customer centricity.

Overview

The Analyst II- Logistics is responsible for driving Operations with excellence. The candidate needs to align the priorities of Business stakeholders to Floor teams. She/ He is expected to be a functional expert in the process, provide directional clarity for the team, work with a continuous improvement mindset and show exceptional customer centricity.

Responsibilities

• Responsible for Import/ Export Operations. Should be a functional expert and able to set up routines from scratch and focus on Process excellence
• Managing stock availability and coordinating with production planners to ensure timely order fulfillment.
• Monitoring inventory levels and proactively addressing potential stock shortages or excess inventory.
• Coordinating production schedules to support on-time deliveries and shipment commitments.
• Tracking open orders and ensuring material availability to meet customer requirements.
• Managing delivery priorities and resolving supply constraints to minimize business impact.
• Supporting demand and supply planning activities through regular stakeholder communication.
• Coordinating with cross-functional teams to resolve operational issues and customer escalations.
• Ensuring accurate master data and inventory records between SAP and OMP systems.
• Coordinating with production planners to monitor manufacturing schedules and ensure timely completion of production orders.
• Following up on production progress and proactively addressing delays that may impact customer deliveries.
• Collaborating with Quality teams to expedite stock release and minimize order fulfilment delays.
• Tracking batch release status and escalating critical delays to ensure continuity of supply.
• Responsible initially to do transition of process, understand and be able to guide teams in setting up the process on the floor and be a change management agent
• Lead and drive Service reviews of KPIs and governance meetings to action continuous improvements
• Identify opportunities across the E2E supply chain to enable KHC operations cost improvement and process standardization
• Daily management of the sailing schedule and, customer pickup planning and pulling orders forward to meet payload goals for both primary and secondary network
• Floating orders to meet available capacity where necessary, Revisiting shipments to add on volume.
• Leading calls to address expediting/shortening lead time/ MOQs, to build solutions for customers without cost-in
• Facilitate for customs clearance documentations and prioritizations management, ensure document control measures are adhered to – in respective portals and local systems and trackers
• Effectively able to do Root Cause Analysis for issues and come up with implementable solutions

KEY INTERFACES

• Supply Chain Stakeholders across markets, Transporters, Shippers, Direct Order Customers
• Business Processes: Logistics Processes, Invoicing, Warehouse management processes, Control tower Operations, Carrier/ Shipper management, Documentation and compliances
• Within KHC, this role will work very closely with Operations functions across global zones, GBS, Global Logistics, Supply Planning and IT

Requirements

• 6-8 years Experience in Logistics Operations especially in Exports Operations with awareness of Documentation and International logistics and shipping Operations
• Working Knowledge in OTM and SAP interfaces will be a added advantage
• Hands on work attitude and customer centric. Bias towards Action
• Excellent Interpersonal skills, Strong written and verbal communication skills. Must fluently speak English

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes

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