Manager, IT - ERP Support, Manufacturing

Kraft Heinz, Inc.; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Kraft Heinz, Inc. is seeking a Manager, IT Operations (MTI) to lead a global SAP- and data-centric IT operations team.

The role focuses on reliability of SAP-related Manufacturing, Quality and Maintenance applications across the enterprise and coordinating enhancements, transitions, and knowledge transfer for major updates. The ideal candidate has a Bachelor’s degree in IT or related field, 3+ years of SAP/Supply Chain experience and SAP S/4 Certification or equivalent experience.

Qualifications

• Bachelor’s degree in IT or related field.
• End-to-End knowledge of global supply chain processes and related systems.
• Minimum 3 years of functional/technical experience with SAP and/or related Supply Chain Applications.
• SAP S/4 Certification (or relevant experience) in Manufacturing or related area.

Responsibilities

• Manage a team of external IT technical resources to ensure reliability of SAP-related Manufacturing, Quality and Maintenance applications globally.
• Own IT reliability in assigned areas globally.
• Lead and act as subject matter expert for SAP Manufacturing, Quality and Maintenance.
• Oversee issue identification, resolution and escalation; coordinate with business and IT teams.
• Coordinate with IT lead to ensure enhancements are tested and promoted to production.

Skills

SAP Expertise

SAP S/4 Certification

Supply Chain Knowledge

Education

Bachelor’s degree in IT or related field

Job description

Job Description

Supports and maintains software-as-a-service (SaaS) and enterprise wide applications associated with the collection, retrieval, accessibility and usage of data for internal department planning and activities. Performs basic configuration, setup, and updating of application, including table definitions and access control. Enters and ensures validity of data entered into established tables, fields and system databases. Builds and produces reports using query and flexible reporting tools to meet the requirements of business management and staff. Sets up user accesses and trains users on application. Recommends changes in applications development, maintenance and system standards. Coordinates activities of lower-level enterprise wide Applications analysts.

Job Description - Manager, IT Operations, MTI

We're one of the world's largest food and beverage companies and a trusted producer of high-quality, great-tasting, and nutritious foods, earning us a spot on 97% of American household tables. As the guardians of our beloved brands and the creators of innovative products, we're dedicated To Sustainably Grow by Delighting More Consumers Globally. Today, The Kraft Heinz Company is building a new legacy by investing in a robust Digital infrastructure to revolutionize the food and beverage industry. We are on a journey to create a digitally-powered, agile-enterprise - all while honoring a 150-year heritage and a portfolio of 200 iconic brands. At the heart of this journey is our ambition to create an environment where powerful AI solutions augment humans and where small mission-based teams relentlessly pursue tangible solutions for our consumers, customers, and the enterprise. That ambition requires us to create a modern cloud and data ecosystem - a one of its kind that becomes the neural network of our company. We want you to bring your tech-self to us. We use Python, R, Spark, React, Tableau, Snowflake, Azure, and others to solve our business challenges. You can look forward to high-impact, no bureaucracy, entrepreneurial work - done in small teams - and a unique opportunity to create something bold, something awesome, something inventive -- and something globally impactful.

What You'll Do

• Manage a team of external IT technical resources to ensure reliability of all SAP-related Manufacturing, Quality and Maintenance applications globally.
• Take ownership for IT reliability in assigned areas globally.
• Be a subject matter expert for SAP Manufacturing, Quality and Maintenance.
• Lead timely issue identification, resolution & escalation when appropriate.
• Foster an active relationship with the business & functional IT teams in related areas.
• Assist with the enhancement process in assigned area, working with IT lead to ensure that all system enhancements follow the established process and are fully tested prior to promotion to production systems.
• Participate in Transition to Support and Knowledge Transfer for all major updates/upgrades and/or new application rollouts.
• Assist the lead to ensure that external members of the IT operations team have proper level of knowledge and documentation to properly support all applications in assigned area.
• Continuously work to improve reliability, proactive and predictive monitoring, and customer experience.
• Work across the global supply chain operations team to ensure full support is provided for compliance with SOX and other audits.

Who You Are

• Have a Bachelor’s degree in IT or related business field.
• Possess End to End knowledge of global supply chain business processes, associated systems and technology in the assigned area(s) of responsibility.
• Have a minimum of 3 years of functional/technical experience with SAP and/or related Supply Chain Applications, including a knowledge of Manufacturing-related processes.
• Have SAP S/4 Certification (or relevant experience) in Manufacturing or related area.
• Are able to work in diverse and global teams.
• Possess relationship management skills along with the ability to lead and motivate external team members.
• Can communicate clearly with IT and Business partners, both verbally and in written form.

If you possess the required skills and experience and you are enthusiastic about delivering excellent support to our business teams, ensuring world class availability and functionality so KraftHeinz can deliver our objectives, we invite you to join our team and contribute to our success.

Travel

This position may require occasional travel, including international travel.

WHY US?

We're accelerating our ambition to become a best-in-class Digital leader by making data-driven investments that drive smarter business decisions. As the guardians of 200 beloved brands and the creators of innovative products, we're dedicated To Sustainably Grow by Delighting More Consumers Globally. What we build today helps bring joy to customers, consumers, and communities around the world tomorrow. Ready to build the future of food, now? Have a seat at our table and join our Digital Revolution. Ready to help future-proof our legacy? Join our table, and Lets Make Life Delicious!

Location

Bengaluru - Brookfield GCC

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.