Analyst I - HRIS

Darwinbox Digital Solutions Pvt. Ltd.; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. is seeking an HRIS Production Support Analyst to manage the Global HR (GHR) and Lawson HRMS, providing end-user support, troubleshooting complex issues, and handling security access provisioning within SLA.

You will be part of the HRIS team in a fast-changing environment, reporting to the HRIS Manager. A bachelor's degree and HRIS experience are required to excel in this role.

Qualifications

• Bachelor's degree is required.
• 2+ years of HRIS experience.
• Experience preparing performance reports or dashboards.

Responsibilities

• Deliver tier-three HRIS production support to end users.
• Troubleshoot functional system issues within SLA.
• Provision and maintain security access and data integrity.
• Complete daily/weekly/monthly tasks, audits, and reports within SLA.
• Assist with system configuration and HRIS documentation.
• Identify usage patterns and opportunities for process improvement.
• Provide solutions for escalated issues.

Skills

Agile methodologies

Lean

Six Sigma

Advanced analytics

AI & emerging tech

Data visualization

Excel skills

Stakeholder management

Effective communication

Organization & ownership

Education

Bachelor's degree

Tools

SQL

Power BI

Excel

Infor GHR

PeopleFluent

Job description

As applicablebased on functional alignment

Direct Reports:

PositionSummary:

The HRIS Production Support Analyst is responsiblefor supporting and maintaining the Global HR (GHR) and Lawson Human ResourcesManagement System (HRMS). This role includes supporting various end users,troubleshooting complex system issues, provisioning, and maintaining securityaccess, and performing miscellaneous configuration changes.

This position is part of the larger HRIS team andis expected to operate within a rapidly changing work environment inaccordance with the company’s mission and values, under the supervision of aManager, HRIS.

Responsibilities:

Production Support:

• DeliverTier-three HRIS production support to end users/customers for assignedsystems (i.e. GHR/Lawson HRMS, PeopleFluent, HR CMS/Portal, etc.),resolving issues and/or working with key partners to achieveresolution
• Troubleshootreported functional system issues within SLA
• Provisionand maintain security access yst
• Maintaindata integrity
• Completedaily/weekly/monthly/quarterly tasks, error reports, audits, etc. withinSLA
• Assistwith system configuration, maintenance, and setup
• Assistwith development and maintenance of HRIS process documentation
• Identifysystem usage patterns and potential process improvementopportunities
• Providesolutions for escalated and high-priority issues

Additional Responsibilities:

• Interactand effectively communicate with IT, and the support teams for oursoftware vendors, while troubleshooting functional system issues
• Maintainworking knowledge of other HRIS applications
• Assistwith development and maintenance of HRIS process documentation, asassigned

Education& Experience:

• Bachelor'sdegree
• 2+years of prior HRIS experience
• Experiencepreparing performance reports, business review materials, or dashboardsfor operational or functional leadership.
• Experienceworking across multiple stakeholders and managing recurring deliverablesin a deadline-driven environment.

MustHave Skills

• AppliesAgile methodologies and continuous process improvement practices,including Lean, Six Sigma, and other frameworks, to evaluate workflows,identify inefficiencies and root causes, prioritize opportunities, andimplement sustainable process and service delivery improvements.
• Leveragesadvanced analytics (e.g., predictive modeling, machine learning, datamining, prescriptive analysis, visualization), artificial intelligence(AI), and emerging technologies to forecast trends, generate actionableinsights, automate and streamline processes, expand self-servicecapabilities, and identify innovative solutions that enhance theemployee, candidate, and HR user experience.
• Stronganalytical and problem-solving skills, with the ability to translatedata into practical business insights.
• Advancedproficiency in Excel; comfortable working with large data sets, pivots,lookups, and structured trackers.
• Strongwritten and verbal communication skills, including the ability to tailorupdates for leadership and cross-functional audiences.
• Abilityto organize work independently, manage multiple priorities, and followthrough with a high level of accuracy and ownership.
• Provenstakeholder management skills and comfort working in a matrixed,cross-time-zone environment.

Niceto Have Skills

• Experiencewith SQL and PowerBI or similar data visualization and reportingtools
• Experiencewith Infor GHR and/or PeopleFluent
• Experienceworking in agile methodology
• Priorexperience in HR Shared Services
• Experiencesupporting project plans, implementation tracking, or change managementactivities.

Knowledge,Skills, Abilities, Behaviors:

• Broadknowledge of HR concepts and terminology
• EmploysEffective Methods to Improve: Ability to apply Agile methodologies andcontinuous process improvement practices, including Lean, Six Sigma, andother improvement frameworks, to evaluate workflows, identify rootcauses and inefficiencies, prioritize opportunities, and implementsustainable improvements that enhance processes, operationalperformance, and service delivery.
• AI& Emerging Technology Innovator: Ability to apply artificialintelligence (AI) and emerging technologies to uncover insights,optimize and automate processes, enable self-service capabilities, anddevelop innovative solutions that improve operational effectiveness andthe employee, candidate, and HR user experience.
• AdvancedAnalytics Designer and Interpreter: Ability to apply advanced analytics(e.g., predictive modeling, machine learning, data mining, prescriptiveanalysis, and data visualization) to uncover insights, identify trendsand opportunities, inform decision-making, and drive improved businessand operational outcomes.
• Demonstratescuriosity, business acumen, and sound judgment when assessing issues andrecommending next steps.
• Showsattention to detail, ownership, and reliability in managing recurringdeliverables and follow-up actions.
• Workscollaboratively, builds trust with stakeholders, and remains responsivein a service-oriented environment.
• Communicatesclearly, adapts to ambiguity, and remains organized while balancingmultiple priorities.
• Handlesconfidential information appropriately and upholds ethical standards inday-to-day work.

Job Snapshot

Updated Date

28-09-2026

Job ID

Job_2864

Department

HR - Employee Inquiry Mgmt / HR Data Mgmt