Analyst-Cloud And Infra Operations

Birlasoft; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Birlasoft is seeking a skilled Production Support Engineer in Hyderabad to handle 24/7 operations with rotating shifts. The role requires 3–5 years of experience and hands-on work with IIS, Windows Server, and .NET-based banking applications.

You will engage with 3rd party vendors and service teams, ensuring timely incident resolution and stable production environments. Banking domain exposure and familiarity with ServiceNow are a plus; strong communication skills are essential.

Qualifications

• 3–5 years of experience in production support.
• Experience with IIS and Windows Server.
• Exposure to banking domain and ServiceNow is a plus.

Responsibilities

• Provide 24/7 production support with rotating shifts.
• Coordinate with third-party vendors and service partners.
• Troubleshoot and support Windows-based banking applications.

Skills

IIS

Windows Server

.NET

ServiceNow

Banking domain

Tools

IIS

Windows Server

.NET

Job description

Job Description

Area(s) of responsibility

Experience

Person with 3-5 years of experience

24/7 Production support

Rotational shifts, each week the shift will be changed from Morning - Afternoon to Night Shifts.

• Technical: Working knowledge on IIS and Windows Server, Windows based applications, .net Application
• Nice to have - Exposure to ticketing tool (Service Now) and banking domain.
• Good verbal and written communication to engage 3rd party and vendors