Analyst-Cloud & Infra Operations

Birlasoft; Telangana; On-site; INR 600,000 - 900,000; Full time

Job summary

Birlasoft is seeking an Analyst for Cloud & Infra Operations in Hyderabad. The role requires 3-5 years of experience, with hands-on work in IIS, Windows Server, and .NET-based applications. You'll handle 24/7 production support and participate in rotating shift schedules.

Exposure to ServiceNow and banking-domain processes is a plus. Strong communication with 3rd parties and vendors is expected to ensure smooth incident management and service delivery.

Qualifications

• 3-5 years of experience in relevant role.
• Experience with 24/7 production support and rotating shifts.

Responsibilities

• Provide 24/7 production support for cloud/infrastructure operations.
• Coordinate with vendors and 3rd parties as needed.
• Engage with banking domain clients when required.

Skills

IIS

Windows Server

Windows apps

NET applications

Tools

Service Now

Job description

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Location: INDIA - HYDERABAD - BIRLASOFT OFFICE

Title: Analyst-Cloud & Infra Operations

Description:

Area(s) of responsibility

Experience: Person with 3-5 years of experience

24/7 Production support

Rotational shifts, each week the shift will be changed from Morning - Afternoon to Night Shifts.

• Technical: Working knowledge on IIS and Windows Server, Windows based applications, .net Application
• Nice to have - Exposure to ticketing tool (Service Now) and banking domain.
• Good verbal and written communication to engage 3rd party and vendors