Analyst, Client Service Manager, Corporate Banking, Technology and Operations

DBS Bank Ltd; Pune District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

DBS India in Pune is seeking an Analyst, Client Service Manager for Corporate Banking, Technology and Operations to service trade finance clients. You will be the single point of contact for trade transactions and handle queries across Trade, Cash and Loan products, coordinating with branches and RMs to resolve issues efficiently.

The role emphasizes managing KPIs/KRIs, advising clients on trade transactions and maintaining high service standards in a dynamic banking environment.

Qualifications

• Capable of managing customers and handling queries for Trade, Cash and Loan products.
• Own the Customer Transaction end to end and ensure KPIs/KRIs are met.
• Advise the client on trade transactions and resolve complaints or queries.

Responsibilities

• Single point of contact for the client for all trade transactions.
• Strengthen relationships with branches, Relationship Managers and internal teams to resolve trade queries.
• Manage processes and metrics on a day-to-day basis; provide guidance and support to the team.
• Identify areas of risk and ensure proper mitigations and controls are in place.

Skills

Client management

Relationship management

Trade finance knowledge

Education

Graduate / Post-Graduate with relevant work experience in Trade Finance

Job description

## Analyst, Client Service Manager, Corporate Banking, Technology and OperationsApplyremote type: Operationslocations: Pune-DBILtime type: Full timeposted on: Posted Todayjob requisition id: WD87462**Business Function**Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.**Requirements****Job Purpose*** Client Servicing for Trade Finance Operations**Key Accountabilities*** Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions**Job Duties & Key Requirements*** Capable managing the Customers and handling queries for Trade, Cash and Loan products.* Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly* Own the Customer Transaction end to end* Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards* Advise the client on the trade transactions* Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions**Required Experience / Competencies*** Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts* 7+ years of Work Experience in handling the Trade Finance products* Excellent Client / Customer management skills, business orientation* To manage processes and metrics on a day to day basis* To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place**Education / Preferred Qualifications*** Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products**DBS India - Culture & Behaviours*** Drive Performance Through Value Based Propositions* Ensure Customer Focus by Delighting Customers & Reduce Complaints* Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation* Enhance Knowledge Base, Build Skill Sets & Develop Competencies* Invest in Team Building & Motivation through Ideation & Innovation* Execute at Speed While Maintaining Error Free Operations* Develop a Passion for Performance to Grow Talent Pool* Maintain the Highest Standards of Honesty and Integrity**Location:**Pune-DBIL**Job:**Operations**Schedule:**Regular**Employee Status:**Full time### Why join us?*DBS is more than a bank —**we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world.*### About UsDBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia.Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023.DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.