AMCR - Client Services

Deutsche Bank; Vellore; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under childcare - (

Sponsorship for Industry relevant cert

Employee Assistance Program for you &/

Comprehensive HospitalizationInsurance

Accident and Term life Insurance

Complementary Health screening for 35+

Job summary

Deutsche Bank in Vellore, India, seeks an AMCR - Client Services professional to ensure service standards, compliance and security as per RBI/NSDL audits. You will handle customer queries, process transactions with accuracy, and coordinate with trade desks for timely processing.

Proven ability to leverage AI tools to enhance productivity and optimize workflows, while applying ethical data practices, is valued. Training and career development are offered with a broad benefits package.

Qualifications

• Experience in client services or operations within a banking setting.
• Ability to source leads from walk-ins and referrals efficiently.
• Track record of meeting service score targets and deadlines.

Responsibilities

• Ensure compliance with KYC, AML, and audits.
• Respond timely and accurately to customer queries in Business Banking.
• Resolve customer instructions with high accuracy and speed.
• Process trade-related transactions with 100% accuracy (A1 remittances, softax, etc.).
• Coordinate with NPC, PBC Trade Desk & GTB Trade Desk for smooth processing.
• Track deferrals/exceptions and close with BB head within time.
• Check and process account opening documents accurately.
• Reduce customer turnaround time and ensure quality service.
• Report suspicious transactions to supervising officer.

Skills

Branch upkeep

Lead sourcing

Service score

New-to-bank calls

Job description

Position Overview

Job Title: AMCR - Client Services

Corporate Title: NCT

Location: Vellore, India

Role Description

Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too. Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors. Error Free Processing of transactions within specified SLAs. Ensure laid down processes are being followed; DB internal security standards are followed.

What We’ll Offer You

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your Key Responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
• Timely, correct and acceptable response to all Business Banking customer queries.
• Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy.
• Ensure 100% accuracy on processing of all the Trade related transactions (export & import) i.e. A1 Remittances, softax release, Bank guarantee Issuance etc .
• Ensure 100% Accuracy on checking the documents related to all the A2 Remittances.
• Ensure smooth functioning of A2 Remittance uploads though OMNIFLOW, Follow up with processing unit and tracking of rejects.
• Ensure proper coordination with NPC, PBC Trade Desk & GTB Trade Desk for smooth processing of all the transactions with in stipulated time.
• Ensure tracking of exceptions/deferrals taken for processing of trade transactions and proper follow up with Head –BB for closure of the same with in stipulated time.
• Ensure accurate checking/processing of account opening documents.
• Effective service delivery by reducing customer turnaround time.
• Timely reverts on all the clearing referrals/exceptions.
• Ensure NIL operational losses / compensation to customer due to any operational issue.
• Ensure SRs are closed within stipulated time.
• Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
• Ensure satisfactory compliance scores and implement audit recommendations.
• Any suspicious transaction/activity must immediately be reported to the supervising officer.

Your Skills And Experience

• Overall upkeep of the branch lobby as per clean desk policy standards.
• Source leads/referrals from walk-in/existing customers and minimize time lag between referral & closure of business
• Ensure achievement as per Service Score Card on deepening the non qualified customers through customer contact management
• Structured service call for all the new to bank customers and qualified / non qualified customer base

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How We’ll Support You

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About Us And Our Teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.