Operations Manager

Amazon India Limited; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Amazon India Limited seeks a Manager II, Operations for the IN GSF Prime Now site. You will lead end-to-end site operations, drive kaizen projects, supervise a frontline team, and partner with HR, Finance, Facilities, Safety, and IT to optimize performance and customer delivery.

The role requires 3+ years in performance metrics or lean techniques, a Bachelor's degree, and flexibility for shift work including weekends and nights.

Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience.
• Bachelor's degree or equivalent.
• Work a flexible schedule/shift including weekends, nights, and/or holidays.

Responsibilities

• Own end-to-end site operations across inbound, outbound, ICQA and FC Dock functions.
• Lead and mentor a team of associates and frontline managers.
• Collaborate with HR, Finance, Facilities, Safety & Loss Prevention and IT to secure resources and drive improvements.
• Identify and pilot kaizen initiatives to improve efficiency and reduce defects.
• Ensure adherence to quality and safety standards and meet operational SLAs.
• Drive process improvements to enhance customer delivery and returns experience.

Skills

Lean techniques

Data analysis

Leadership

Education

Bachelor's degree or equivalent

Job description

Manager II, Operations, IN GSF Prime Now Site, IN GSF Prime Now Site Description Amazon.com, Inc. is a U.S. based multinational e-commerce company headquartered in Seattle, Washington. Founded by Jeff Bezos in 1994 and launched online in 1995, Amazon began as an online bookstore and rapidly expanded into a broad range of product categories, including digital media, electronics, apparel, furniture, grocery and everyday essentials. At Amazon, our mission is to be the most customer-centric company on Earth. Achieving this requires exceptionally talented, driven and customer-obsessed leaders. As one of the world’s most recognizable brands, Amazon distributes millions of products annually to customers who rely on speed, quality and reliability. As Manager II, Operations you will work with India leadership team to improve existing systems or processes, and reduce defects to serve Amazon’s customers better. You will be leading a team and required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth’s Most Customer Centric Company. Within Manager II, Operations job family, you’ll be offered one of the key roles in operations: Area manager II, Operations manager or Station manager depending on business needs. Basic, preferred & demonstrated abilities remain same for all these job roles. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India operations team. This role owns end-to-end responsibility for site/s,including budgets, people development and operational performance. Ensure meeting operational SLAs across inbound, outbound, ICQA, and FC Dock functions. Additional responsibilities include leading and developing a team coaching and mentoring leaders to achieve performance objectives, fostering positive employee relations and building leadership bench strength within the site/s. This position also ensures best practices are proactively identified and shared across departments, shifts and the broader network. Works closely with cross-functional support teams including HR, Finance, Facilities, Security & Loss Prevention, IT and Operations leadership, to secure resources, deliver projects and support broader operational initiatives. The role requires the ability to effectively resolve operational and people-related issues impacting assigned functional areas. Are you ready to drive high-visibility, strategic, revenue generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives? Are you willing to “roll up your sleeves” and get into the details that make Operations world class?

Key job responsibilities

• Sense of ownership
• Excellent analytical skills
• Ability to summarize and communicate important data
• Desire to learn complex processes and systems
• Commitment to long-term career development through multiple assignments in India Operations
• Ability to collaborate with large work groups and demonstrate ability to lead the team
• Ability to lead a team of associates with support from seasoned managers
• To serve our customers, our operations function 24X7, 365 days. Your role will warrant working in a roster that may include night shifts and/or your weekly offs.
• This will be a “physical/ on-floor” role where you will be expected to lead teams from Day1.
• Willing to relocate, as per business need Working in fulfilment center or our office premises where you will spend time on floor observing processes, doing audits, coaching associates
• Walking in the fulfillment center and around area with great frequency
• Continual standing and/or walking
• Ability to work in construction /distribution environment that may be noisy, unlit, not airconditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways) safely and without limitation
• Require extensive data analysis to identify trends and drive kaizen activities
• Strong interpersonal skills to ensure operational success, as well as drive multiple initiatives, with a diverse set of stakeholders
• Participate in leadership review meetings like Daily deep dive, site business review and participate to take decisions on site improvement parameters
• Ensure implementation of quality best practices like 5S
• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Concessions – defect analysis, reduction and improving customer experience
• Shadowing seasoned manager on floor and adapting the knowledge of on floor operations to run and execute shifts independently.
• Methods to track and improve performance of partners (carriers and 3P partners)
• Transportation/supply chain issues pertaining to new geographies where Amazon has a potential marketplace
• Perform market and competitive analysis as required for different parameters in transportation. Develop operating plans to improve performance and monitoring and pilot them.
• Identify and prevent financial leakage when working with partners.
• Enhancing customer returns experience
• Drive process improvements to enhance the operational efficiencies or improve quality metrics in fulfillment centers/transportation/customer service/ seller service
• Analyze and create mechanisms to improve third party seller order fulfillment
• Improving fulfilment center processes and metrics by working with team members in retail, fulfilled by Amazon, customer service, transportation, etc.
• Data processing, supervising quality and continuous improvement

A day in the life

A day in the life is as follows: Understand warehouse operations thoroughly. Daily and Weekly Business Reviews. Learn and understand best practices across Amazon network and implement in your own site. Aid in implementation of new tools /products/process to improve safe and quality operations. Keep a close understanding of site metrics to understand improvement opportunities. Conceptualize and implement six sigma and productivity enhancement projects.

Basic Qualifications

• - 3+ years of performance metrics, process improvement or lean techniques experience
• - Bachelor's degree or equivalent
• - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• - 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.