AM - Reservations

Novotel & ibis Balikpapan; Bengaluru; Presencial; INR 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

Novotel & ibis Balikpapan in Bengaluru, India seeks a proactive Reservations Manager to oversee the reservations desk and ensure exceptional guest service. You will lead and develop the reservations team while collaborating with Front Office and Revenue Management to maximize occupancy and revenue.

The ideal candidate holds a hospitality degree and has 3–5 years in hotel reservations, including 1–2 years in supervision, with strong knowledge of PMS/CRS systems and OTA platforms.

Formación

• Bachelor’s degree or diploma in Hotel Management or related field.
• 3–5 years in hotel reservations, 1–2 years in a supervisory role.
• Experience with luxury or upscale brands preferred.

Responsabilidades

• Oversee daily operations of reservations department ensuring friendly service.
• Lead, coach, and motivate reservations team to meet targets.
• Maximize room revenue through upselling and yield management.
• Monitor availability, occupancy, booking patterns, and trends.
• Coordinate with Front Office, Sales, Revenue Management for smooth ops.
• Handle inquiries and reservation-related concerns professionally.
• Prepare operational reports and identify productivity opportunities.
• Ensure compliance with brand standards and data confidentiality.

Conocimientos

Reservation leadership

Team management

Revenue awareness

Upselling

Educación

Bachelor's degree in Hotel Management

Herramientas

PMS systems

CRS

Channel management

OTA platforms

Descripción del empleo

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

• Oversee the daily operations of the reservations department, ensuring exceptional, friendly, and engaging service at every guest touchpoint.
• Lead, coach, and motivate the reservations team to achieve departmental objectives, service standards, and performance targets.
• Maximize room revenue through effective upselling, cross-selling, yield management, and implementation of revenue optimization strategies in coordination with the Revenue Management team.
• Monitor room availability, occupancy, booking patterns, reservation pace, and cancellation trends to support business performance and revenue growth.
• Ensure all reservation requests, group bookings, rooming lists, amendments, and cancellations are handled accurately and efficiently in accordance with established procedures.
• Review reservations, guest profiles, special requests, and booking information to ensure accuracy and enhance the overall guest experience.
• Collaborate closely with Front Office, Sales, Revenue Management, and other departments to ensure seamless communication and smooth operational coordination.
• Handle guest inquiries, special requests, and reservation-related concerns professionally, ensuring timely resolution and high levels of guest satisfaction.
• Monitor reservations performance, prepare operational reports, and identify opportunities to improve productivity, service quality, and revenue generation.
• Ensure compliance with brand standards, hotel policies, standard operating procedures, and data confidentiality requirements.
• Support the implementation of reservations strategies, systems, and processes to enhance operational efficiency and achieve departmental goals.

Qualifications

• Bachelor’s degree or diploma in Hotel Management, Hospitality, Tourism, or a related field.
• Minimum 3-5 years of experience in hotel reservations, preferably with a luxury or upscale hotel brand, including at least 1-2 years in a supervisory or team leadership role.

Additional Information

• Strong knowledge of hotel reservation systems (PMS), Central Reservation Systems (CRS), channel management, and online travel agency (OTA) platforms.
• Good understanding of revenue management principles, room inventory control, yield management, upselling, and forecasting.
• Excellent communication, interpersonal, leadership, and team management skills.