Airport Representative

East India Hotels (EIH); Gurugram District; On-site; INR 279,000 - 469,000; Full time

Job summary

East India Hotels (EIH) is seeking a Guest Relations/ Airport Services associate to welcome guests at the airport, coordinate transfers, verify flight details, and guide guests through arrival to the hotel. You will liaise with Front Office and Concierge teams to ensure smooth arrivals and timely services.

The role requires strong communication, hospitality focus, and the ability to work in shifts, including weekends and holidays.

Qualifications

• Excellent communication and interpersonal skills.
• Good knowledge of airport operations and local transportation.
• Strong guest-service and hospitality orientation.
• Ability to work in shifts, including weekends and holidays.
• Excellent coordination and time-management abilities.

Responsibilities

• Welcome and assist hotel guests at the airport in a warm and professional manner.
• Coordinate guest airport pick-up and drop-off arrangements.
• Verify guest details, flight information, and transportation schedules.
• Monitor flight arrivals and departures and coordinate transfers accordingly.
• Assist guests with luggage and guide them to the designated transportation.
• Maintain effective communication with Front Office, Concierge, Transport and other hotel departments.
• Handle guest queries and provide accurate information about the hotel and services.
• Ensure airport-related guest services are delivered according to hotel standards.
• Maintain records of airport movements, transfers and requests.
• Coordinate with drivers and transport vendors to ensure timely service.
• Handle guest complaints professionally and elevate issues when required.
• Maintain a professional appearance and represent the hotel brand positively.

Skills

Guest services

Communication

Airport operations knowledge

Time management

Multitasking

Professional grooming

Problem solving

English proficiency

Basic computer skills

Shift work

Attention to detail

Education

Diploma/Degree in Hotel Management

Job description

Key
Responsibilities

• Welcome and assist hotel guests at the airport in a
  warm and professional manner.
• Coordinate guest airport pick-up and drop-off
  arrangements.
• Verify guest details, flight information, and
  transportation schedules.
• Monitor flight arrivals and departures and coordinate
  transfers accordingly.
• Assist guests with luggage and guide them to the designated
  transportation.
• Maintain effective communication with the Front Office,
  Concierge, Transport, and other hotel departments.
• Handle guest queries and provide accurate information
  about the hotel and available services.
• Ensure all airport-related guest services are delivered
  according to hotel standards.
• Maintain proper records of airport movements,
  transfers, and guest requests.
• Coordinate with drivers and transport vendors to ensure
  timely service.
• Handle guest complaints professionally and elevate issues
  when required.
• Maintain a professional appearance and represent the
  hotel brand positively at all times.

Required Skills

• Excellent communication and interpersonal skills.
• Strong guest-service and hospitality orientation.
• Good knowledge of airport operations and local
  transportation.
• Excellent coordination and time-management skills.
• Ability to handle multiple tasks in a fast-paced
  environment.
• Professional grooming and confident personality.
• Problem-solving and decision-making abilities.
• Good knowledge of English; additional languages will be
  an advantage.
• Basic computer and email skills.
• Ability to work in shifts, including weekends and
  holidays.
• Strong attention to detail and ability to work under
  pressure.

Preferred Qualifications

• Diploma/Degree in Hotel Management, Hospitality, Travel
  & Tourism, or a related field.
• Previous experience in Front Office, Concierge, Airport
  Representative, Guest Relations, or a similar hospitality role is
  preferred.