Airport/Airline Ground Staff Customer Service and Ticketing

Millennium Global Service; Chennai; Sur place; INR 250 000 - 420 000; Plein temps

Résumé du poste

Millennium Global Service in Chennai is seeking an Airport Ground Staff Customer Service and Ticket Counter professional to ensure smooth passenger service at the counter and support throughout the check-in and boarding processes.

You will greet passengers, process ticket sales, handle inquiries, ensure compliance with policies, assist passengers with special needs, manage cash transactions, and collaborate with airport staff to keep departures on time.

Qualifications

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic computer skills
• Flexibility to work weekends, holidays, and lift to 50 pounds

Responsabilités

• Greeting and assisting passengers at the ticket counter
• Processing ticket sales and reservations accurately and efficiently
• Handling customer inquiries, complaints, and requests professionally
• Ensuring compliance with airport and airline regulations and policies
• Assisting passengers with check-in, boarding, and baggage processes
• Coordinating with airport and airline staff for timely flight departures
• Maintaining a clean and organized ticket counter and work area
• Providing support to passengers with special needs
• Handling cash and credit transactions responsibly
• Assisting with any other assigned duties by the supervisor or manager

Connaissances

Customer service

Communication

Multitasking

Cash handling

Formation

High school diploma or equivalent

Description du poste

Airport/Airline Ground Staff Customer Service and Ticketing

As a Ground Staff Customer Service and Ticket Counter staff, you will play a crucial role in ensuring exceptional customer service and operational efficiency.

Your responsibilities will include:

• Greeting and assisting passengers at the ticket counter


• Processing ticket sales and reservations accurately and efficiently


• Handling customer inquiries, complaints, and requests professionally


• Ensuring compliance with airport and airline regulations and policies


• Assisting passengers with check-in, boarding, and baggage processes


• Coordinating with airport and airline staff for timely flight departures


• Maintaining a clean and organized ticket counter and work area


• Providing support to passengers with special needs


• Handling cash and credit transactions responsibly


• Assisting with any other assigned duties by the supervisor or manager

To qualify for this role, you should have:

• High school diploma or equivalent


• Previous customer service experience preferred


• Excellent communication and interpersonal skills


• Ability to work in a fast-paced environment


• Basic computer skills


• Flexibility to work weekends, holidays, and lift to 50 pounds

If you are passionate about providing exceptional customer service and seek career growth in the airport and airline industry.

Competitive salary, benefits, and a dynamic work environment await you.