Airport Ground Staff

Namo Airways; Mohali; On-site; INR 180,000 - 320,000; Full time

Benefits offered by this job

Accommodation near airport locations

Airport cab facility for shifts

Daily meal allowance or meals provided

Medical and insurance coverage

Uniform and grooming support

Career growth in aviation sector

Job summary

Namo Airways is seeking Ground Staff to assist passengers during check-in, boarding, and departures. You will help with baggage, provide flight information, and coordinate with airline and security teams to ensure smooth operations at the airport terminal.

Excellent communication, professionalism, and patience are essential as you handle ticketing, boarding passes, and customer inquiries while upholding service quality and the airline’s reputation.

Qualifications

• Excellent customer service and communication skills are required.
• Professionalism and patience are essential for handling passengers.
• Ability to handle inquiries and provide accurate flight information to passengers.

Responsibilities

• Assist passengers during check-in, boarding, and departure processes.
• Provide flight information and assist with baggage handling as needed.
• Manage ticketing and boarding passes; assist with customer inquiries at the terminal.
• Maintain high service quality and airline reputation through professional conduct.

Skills

Strong communication skills

Patience

Professionalism

Job description

Job Summary

Ground Staff are responsible for assisting passengers during check-in, boarding, and departure processes. Duties include handling baggage, providing flight information, ensuring passenger safety, and coordinating with airline and security teams for smooth airport operations. Staff also manage ticketing, boarding passes, and customer inquiries at the terminal. Professionalism, patience, and strong communication skills are essential for maintaining service quality and airline reputation.

Responsibilities

• Ground Staff are responsible for assisting passengers during check-in, boarding, and departure processes.
• Duties include handling baggage, providing flight information, ensuring passenger safety, and coordinating with airline and security teams for smooth airport operations.
• Staff also manage ticketing, boarding passes, and customer inquiries at the terminal.
• Professionalism, patience, and strong communication skills are essential for maintaining service quality and airline reputation.

Benefits

• Company-provided accommodation near airport locations.
• Cab facility available for pick-up and drop across shifts.
• Daily meal allowance or in-shift meals provided.
• Comprehensive medical and insurance coverage for employees.
• Uniform and grooming support as per airline standards.
• Opportunities for career growth and skill development within the aviation sector.