Airport/Airline Ground Staff Customer Service and Ticketing

Millennium Global Service; Thiruvananthapuram; On-site; INR 250,000 - 420,000; Full time

Job summary

Millennium Global Service is seeking airport ground staff to provide exceptional customer service at the Thiruvananthapuram ticketing counter. The role involves greeting passengers, processing sales, and assisting with check-in and boarding while ensuring regulatory compliance.

Ideal candidates have a high school diploma and strong communication skills, with the ability to work in a fast-paced environment and weekends.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills required.
• Ability to work in a fast-paced environment.
• Basic computer skills required.
• Flexibility to work weekends and holidays; able to lift up to 50 pounds.

Responsibilities

• Greet and assist passengers at the ticket counter.
• Process ticket sales and reservations accurately.
• Handle customer inquiries, complaints, and requests professionally.
• Ensure compliance with airport and airline regulations.
• Assist passengers with check-in, boarding, and baggage.
• Coordinate with airport and airline staff for timely departures.
• Maintain a clean and organized ticket counter.
• Provide support to passengers with special needs.
• Handle cash and credit transactions responsibly.
• Assist with any other duties as assigned by supervisor.

Skills

Communication skills

Interpersonal skills

Computer literacy

Fast-paced environment

Weekend/holiday availability

Education

High School Diploma

Job description

Airport/Airline Ground Staff Customer Service and Ticketing

Thiruvananthapuram, India

Responsibilities

• Greeting and assisting passengers at the ticket counter
• Processing ticket sales and reservations accurately and efficiently
• Handling customer inquiries, complaints, and requests professionally
• Ensuring compliance with airport and airline regulations and policies
• Assisting passengers with check-in, boarding, and baggage processes
• Coordinating with airport and airline staff for timely flight departures
• Maintaining a clean and organized ticket counter and work area
• Providing support to passengers with special needs
• Handling cash and credit transactions responsibly
• Assisting with any other assigned duties by the supervisor or manager

Requirements

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic computer skills
• Flexibility to work weekends, holidays, and lift to 50 pounds

Competitive salary, benefits, and a dynamic work environment await you.