Air Ticketing Executive

Zoho; Lucknow; On-site; INR 190,000 - 379,000; Full time

Job summary

Zoho is seeking an Air Ticketing Executive in Lucknow to assist passengers with flight bookings, ticketing and travel-related queries while delivering professional customer service. Responsibilities include handling inquiries on schedules, fares, and availability, making reservations, issuing and modifying tickets, and assisting with check-in and baggage information.

The role requires good communication, basic computer knowledge, and a professional, presentable demeanor.

Qualifications

• Strong communication skills and customer service orientation.
• Basic computer literacy.
• Professional appearance and demeanor.

Responsibilities

• Handle customer inquiries related to flight schedules, fares and availability.
• Make flight reservations and ticket bookings.
• Issue, modify, cancel and reschedule airline tickets as applicable.
• Provide passengers with accurate information about flight timings, routes and fares.
• Assist passengers with check-in, boarding and baggage-related information.
• Verify passenger details and travel documents as required.
• Maintain accurate booking and passenger records.
• Handle customer queries professionally through phone, email or in person.
• Coordinate with airline/airport teams regarding passenger requirements.
• Assist elderly passengers, children and passengers requiring special assistance.
• Inform passengers about applicable airline rules, baggage allowances and travel procedures.

Skills

Good communication

Basic computer knowledge

Professional and presentable

Job description

We are looking for dynamic Male & Female candidates for the position of Air Ticketing Executive . The candidate will be responsible for assisting passengers with flight bookings, ticketing, reservations and travel-related queries while providing professional customer service.

• Handle customer inquiries related to flight schedules, fares and availability.
  
• Make flight reservations and ticket bookings .
  
• Issue, modify, cancel and reschedule airline tickets as applicable.
  
• Provide passengers with accurate information about flight timings, routes and fares.
  
• Assist customers with check-in, boarding and baggage-related information.
  
• Verify passenger details and travel documents as required.
  
• Maintain accurate booking and passenger records.
  
• Handle customer queries professionally through phone, email or in person.
  
• Coordinate with airline/airport teams regarding passenger requirements.
  
• Assist elderly passengers, children and passengers requiring special assistance.
  
• Inform passengers about applicable airline rules, baggage allowances and travel procedures.
  

• Experience: Freshers & Experienced candidates can apply
  
• Gender: Male & Female
  
• Good communication and customer-service skills
  
• Basic computer knowledge
  
• Professional and presentable personality
  
• Willingness to work in rotational shifts