Manager - Enterprise Operations

Vodafone Idea Limited; Pune District; On-site; INR 500,000 - 700,000; Full time

Job summary

Vodafone Idea Limited in Pune requires a Network Operations specialist with 2+ years in packet core or IP domains. You will handle day-to-day faults, configurations and outages on Packet Core nodes, IP switches and routers, and support IoT customer onboarding with POC/UAT testing.

The role demands 24x7 availability for fault incidents, strong troubleshooting skills, and the ability to interact with multiple stakeholders across teams. Office-based at Pune, no WFH.

Qualifications

• 2+ years of experience in packet core or IP domain.
• Willing to work in 24x7 shifts at Pune location and from office (no WFH).
• Good communication and team collaboration skills.

Responsibilities

• Manage day-to-day operations for network faults, configuration changes and outages on Packet Core, IP switches and routers.
• Provide 24x7 fault incident management and RCA.
• Troubleshoot using logs, traces and alarms within agreed TAT.
• Lead end-to-end POC/UAT testing for new IoT customers on Packet Core and IP nodes.

Skills

Packet Core

IP Domain

Wireshark

Troubleshooting

POC/UAT Testing

24x7 Support

Education

IP Certifications (CCNA/CCNP)

Tools

Wireshark

IP Routing & Switching

Job description

Select how often (in days) to receive an alert:

• Responsible to manage and maintain Day to Day operations for Network related daily faults, Configuration Changes and outages on Packet Core nodes, IP switches and routers and Platform for Enterprise IoT PAN India customers.

Key Result Areas/Accountabilities

• Sound Knowledge of Packet core 2G, 3G, 4G & IOT technology with hands on troubleshooting & trace analysis skills in Packet Core domain- GGSN/SGW/PGW/SGSN/MME or in IP routing and switching Domain.
• 24*7 support during emergency and Fault incidents management
• On call Customer complaints troubleshooting, maintaining resolution SLA and TAT, providing RCA
• Troubleshooting with the help of Wireshark traces, system logs, event logs & correlation with alarms during service outages by ensuring troubleshooting within TAT.
• Responsible for end-to-end new solution POC/UAT testing for new IoT customers on Packet Core nodes + IP nodes
• Proactive issue identification & Reactive Problem Management for repeated incident handling

Core Competencies, Knowledge, Experience

• Candidate must have work experience of 2+ years in packet core/or IP domain
• Candidate should be willing to work in (24*7) shifts at Pune location and work from office (no WFH).
• Good communication (read, write & speak) skills, ability to work in team, collaborative, taking individual level ownership and accountability for the completion of assigned tasks, Ability to interact with multiple stakeholders within VIL or partner teams to get the tasks completed at individual level.

Must have technical / professional qualifications

• Any IP certification/knowledge is preferred eg CCNA, CCNP
• Optional- If any candidate has only IP experience or only Packet Core experience, pls specify.

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership