Agent Force Tech Lead

Milestone Technologies, Inc.; Ernakulam; Hybrid; INR 3,500,000 - 6,500,000; Full time

Job summary

Milestone Technologies, Inc. in Bangalore is seeking an experienced Agentforce Technical Team Lead to drive architecture, delivery, and client engagements. The role blends Salesforce expertise with data cloud and AI-enabled workflows across Sales, Service, and Experience Cloud.

You will mentor 8-10 engineers, lead sprint planning, govern solution design, and partner with clients to translate business needs into scalable Salesforce solutions.

Qualifications

• 10+ years of Salesforce experience in technical delivery and solution design.
• Minimum 2-3 years hands-on experience in Salesforce Data Cloud and Agentforce.
• Proven experience leading Salesforce implementation and transformation programs.
• Experience managing and mentoring teams of 8-10 members.
• Strong expertise in Service Cloud, Experience Cloud and Data Cloud.

Responsibilities

• Lead design, development, and implementation of Salesforce solutions across multiple Clouds.
• Provide technical direction and governance for Salesforce programs and projects.
• Review solution designs, architecture artifacts and development standards.
• Ensure adherence to Salesforce best practices, security, scalability, and performance.
• Drive AI-driven solutions and adoption of new Salesforce capabilities.
• Engage with stakeholders, conduct architecture reviews and workshops.
• Present technical approaches and roadmaps to senior stakeholders.
• Lead Agentforce integrations and data cloud implementations.
• Mentor a team of 8-10 developers and consultants.
• Oversee sprint planning, code quality, and release management.

Skills

Salesforce

Team leadership

Solution architecture

Data Cloud

Agentforce

Apex

LWC

Integrations

DevOps/CI/CD

Client-facing

Tools

Apex

LWC

Visualforce

Flows

REST APIs

SOAP APIs

Job description

We are seeking an experienced and highly motivated Agentforce Technical Team Lead with a strong blend of technical leadership, solution architecture, and client-facing capabilities. The ideal candidate will have 10+ years of Salesforce technical experience, including 2-3 years of hands-on experience with Salesforce Data Cloud and Agentforce and proven expertise across Sales Cloud, Service Cloud, and Experience Cloud.

This role requires a strategic thinker who can engage with clients, translate business requirements into scalable solutions, lead delivery teams and drive successful implementations across the Salesforce ecosystem.

Key Responsibilities

Technical Leadership

• Lead the design, development, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud and Agentforce.
• Provide technical direction and governance for Salesforce programs and projects.
• Review and approve solution design, architecture artifacts and development standards.
• Ensure adherence to Salesforce best practices, security standards, scalability and performance guidelines.
• Drive innovation through adoption of new Salesforce capabilities and AI-powered solutions.
• Engage directly with business stakeholders, product owners and client leadership teams to understand business objectives and challenges.
• Conduct solution workshops, requirement discovery sessions and architecture reviews.
• Act as a trusted advisor to clients by recommending best-fit Salesforce and AI-driven solutions.
• Present technical solutions, implementation approaches and roadmap recommendations to senior stakeholders.
• Design and implement Data Cloud solutions including data ingestion, harmonization, identity resolution, segmentation and activation.
• Lead Agentforce implementations, agent design, prompt engineering, grounding strategies and AI-driven business workflows.
• Integrate Agentforce and Data Cloud with CRM and Service processes to improve customer engagement and operational efficiency.
• Lead and mentor a team of 8-10 Salesforce developers, consultants and technical specialists.
• Drive sprint planning, technical reviews, code quality and release management activities.
• Manage project risks, technical dependencies and delivery timelines.
• Foster a culture of collaboration, innovation, continuous learning and accountability.

Integration & Development

• Design and oversee integrations using REST, SOAP APIs, Platform Events, Middleware and external enterprise applications.
• Guide development activities involving Apex, LWC, Visualforce, Flows and Salesforce automation capabilities.
• Ensure solution maintainability, reusability and governance across implementations.

Required Skills & Experience

Experience

• 10+ years of overall Salesforce experience in technical delivery and solution design.
• Minimum 2-3 years of hands-on experience in Salesforce Data Cloud and Agentforce.
• Proven experience leading Salesforce implementation and transformation programs.
• Experience managing and mentoring teams of 8-10 members.
• Strong expertise in:
• Service Cloud
• Experience Cloud
• Data Cloud
• Agentforce
• Deep knowledge of Salesforce platform architecture and best practices.
• Strong experience in Apex, Lightning Web Components (LWC), Flow Automation, Integrations and Security Model.
• Excellent client-facing, stakeholder management and communication skills.
• Strong consultative and solution-oriented mindset.
• Ability to engage with senior business and technology leaders.
• Excellent problem-solving and decision-making capabilities.

Technical Skills

• REST/SOAP APIs
• Platform Events
• Identity & Access Management
• DevOps and CI/CD practices

Preferred Qualifications

• Salesforce Application Architect or System Architect Certification.
• Salesforce AI Associate and/or Agentforce Specialist Certification.
• Salesforce Platform Developer I & II Certifications.
• Experience in large-scale enterprise transformation programs.
• Exposure to industry domains such as BFSI, Retail, Manufacturing, Healthcare or Technology.

What Success Looks Like

• Deliver high-quality Salesforce and AI-powered solutions that drive business value.
• Build strong client relationships and become a trusted technology advisor.
• Successfully lead and develop high-performing technical teams.
• Drive adoption of Salesforce Data Cloud and Agentforce capabilities to accelerate customer experience transformation.

Location: Bangalore (Hybrid/Onsite as per business requirements)

Experience: 10+ Years Salesforce | 2-3 Years Data Cloud & Agentforce | Team Leadership Experience of 8-10 Members