Milestone Technologies - Agentforce Technical Lead

MTI; Bengaluru; Hybrid; INR 2,000,000 - 3,500,000; Full time

Job summary

MTI is seeking an experienced Agentforce Technical Team Lead to drive Salesforce programs across Sales, Service and Experience Cloud, Data Cloud, and Agentforce. The role combines architecture, delivery leadership and client-facing responsibilities in a fast-paced environment.

You will guide delivery teams, ensure best practices, and champion AI-powered enhancements while engaging with senior stakeholders to shape strategy and implementations.

Qualifications

• 10+ years of Salesforce technical delivery experience.
• 2–3 years hands-on with Salesforce Data Cloud and Agentforce.
• Experience across Sales Cloud, Service Cloud and Experience Cloud.

Responsibilities

• Lead design, development and implementation of Salesforce solutions.
• Provide technical direction and governance for programs.
• Mentor a team of 8–10 engineers and consultants.
• Engage with stakeholders to translate requirements into scalable solutions.

Skills

Salesforce

Data Cloud

Agentforce

LWC

Apex

Architecture

Education

Salesforce Certification

Tools

REST APIs

SOAP APIs

CI/CD

Job description

Job Description

We are seeking an experienced and highly motivated Agentforce Technical Team Lead with a strong blend of technical leadership, solution architecture, and client-facing capabilities. The ideal candidate will have 10+ years of Salesforce technical experience, including 2- 3 years of hands-on experience with Salesforce Data Cloud and Agentforce and proven expertise across Sales Cloud, Service Cloud, and Experience Cloud.

Job Description

We are seeking an experienced and highly motivated Agentforce Technical Team Lead with a strong blend of technical leadership, solution architecture, and client-facing capabilities. The ideal candidate will have 10+ years of Salesforce technical experience, including 2- 3 years of hands-on experience with Salesforce Data Cloud and Agentforce and proven expertise across Sales Cloud, Service Cloud, and Experience Cloud. This role requires a strategic thinker who can engage with clients, translate business requirements into scalable solutions, lead delivery teams and drive successful implementations across the Salesforce ecosystem.

Key Responsibilities

• Lead the design, development, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud and Agentforce.
• Provide technical direction and governance for Salesforce programs and projects.
• Review and approve solution design, architecture artifacts and development standards.
• Ensure adherence to Salesforce best practices, security standards, scalability and performance guidelines.
• Drive innovation through adoption of new Salesforce capabilities and AI-powered solutions.

Client & Solution Leadership

• Engage directly with business stakeholders, product owners and client leadership teams to understand business objectives and challenges.
• Conduct solution workshops, requirement discovery sessions and architecture reviews.
• Act as a trusted advisor to clients by recommending best-fit Salesforce and AI-driven solutions.
• Present technical solutions, implementation approaches and roadmap recommendations to senior stakeholders.

Data Cloud & Agentforce

• Design and implement Data Cloud solutions including data ingestion, harmonization, identity resolution, segmentation and activation.
• Build customer 360 use cases leveraging Salesforce Data Cloud.
• Lead Agentforce implementations, agent design, prompt engineering, grounding strategies and AI-driven business workflows.
• Integrate Agentforce and Data Cloud with CRM and Service processes to improve customer engagement and operational efficiency.

Team Leadership & Delivery

• Lead and mentor a team of 8 -10 Salesforce developers, consultants and technical specialists.
• Drive sprint planning, technical reviews, code quality and release management activities.
• Manage project risks, technical dependencies and delivery timelines.
• Foster a culture of collaboration, innovation, continuous learning and & Development :
• Design and oversee integrations using REST, SOAP APIs, Platform Events, Middleware and external enterprise applications.
• Guide development activities involving Apex, LWC, Visualforce, Flows and Salesforce automation capabilities.
• Ensure solution maintainability, reusability and governance across Skills & Experience :
• Experience : 10+ years of overall Salesforce experience in technical delivery and solution design.
• Experience : Minimum 2-3 years of hands‑on experience in Salesforce Data Cloud and Agentforce.
• Experience : Proven experience leading Salesforce implementation and transformation programs.
• Experience : Experience managing and mentoring teams of 8-10 members.

Salesforce Expertise

• Strong expertise in Sales Cloud
• Strong expertise in Service Cloud
• Strong expertise in Experience Cloud
• Strong expertise in Data Cloud
• Strong expertise in Agentforce
• Deep knowledge of Salesforce platform architecture and best practices.
• Strong experience in Apex, Lightning Web Components (LWC), Flow Automation, Integrations and Security Model.

Client & Leadership Skills

• Excellent client-facing, stakeholder management and communication skills.
• Strong consultative and solution-oriented mindset.
• Ability to engage with senior business and technology leaders.
• Excellent problem-solving and decision-making Skills :
• Salesforce Platform Development
• Enterprise Integration Patterns
• REST/SOAP APIs
• Platform Events
• Identity & Access Management
• DevOps and CI/CD practices
• Agile/Scrum Delivery

Preferred Qualifications

• Salesforce Application Architect or System Architect Certification.
• Salesforce Data Cloud Consultant Certification.
• Salesforce AI Associate and/or Agentforce Specialist Certification.
• Salesforce Platform Developer I & II Certifications.
• Experience in large-scale enterprise transformation programs.
• Exposure to industry domains such as BFSI, Retail, Manufacturing, Healthcare or Technology.

What Success Looks Like

• Deliver high-quality Salesforce and AI-powered solutions that drive business value.
• Build strong client relationships and become a trusted technology advisor.
• Successfully lead and develop high-performing technical teams.
• Drive adoption of Salesforce Data Cloud and Agentforce capabilities to accelerate customer experience : Bangalore (Hybrid/Onsite as per business : 10+ Years Salesforce
• 2 - 3 Years Data Cloud & Agentforce
• Team Leadership Experience of 8 - 10 Members

(ref:hirist.tech)