AI Agentforce Specialist

Namely; India; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Namely in India is seeking a senior leader to oversee its Cloud Operations organization, ensuring optimal performance and security for its cloud-based infrastructure. You will lead various projects, collaborate with cross-functional teams, and provide strategic guidance on Salesforce solutions.

The ideal candidate will have 8+ years of Salesforce experience, specifically with Sales and Service Clouds. Strong communication skills and a Bachelor’s degree in a related field are essential.

Qualifications

• 8+ years of hands-on Salesforce experience with a focus on various Salesforce clouds.
• Strong understanding of AI technologies, particularly Agentforce.
• Extensive experience in Salesforce Lightning development, specifically using LWC.

Responsibilities

• Lead the design and development of Salesforce solutions tailored to client needs.
• Collaborate with stakeholders to gather and analyze requirements.
• Provide strategic guidance on best practices to maximize Salesforce ROI.

Skills

Sales Cloud expertise

Service Cloud expertise

Experience Cloud expertise

Salesforce CPQ expertise

AI technologies knowledge

Salesforce Lightning development

Problem-solving

Communication skills

Project management

Education

Bachelor’s degree in Computer Science, IT or related field

Job description

Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and approximately 22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals. It also offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering entrepreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

Cvent India is seeking a senior leader to oversee the strategy, execution, and continuous improvement of its Cloud Operations organization in India and ensure that Cvent continues to meet or exceed its goals for the availability, performance, and security goals for the cloud-based infrastructure supporting its SaaS platforms. In this role, you will collaborate with cross-functional and geographically distributed teams as well as work with Cvent executive leadership to ensure that the work of the Cloud Operations team remains aligned with departmental and corporate goals and priorities.

In This Role, You Will

• Lead the design, development, and implementation of Salesforce solutions tailored to client needs.
• Utilize expertise in Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ to optimize business processes.
• Leverage AI technologies, including Agentforce, to enhance customer engagement and operational efficiency.
• Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications.
• Provide strategic guidance on best practices and innovative solutions to maximize Salesforce ROI.
• Conduct workshops and training sessions to ensure client teams are proficient in using Salesforce products.
• Stay updated with the latest Salesforce features and releases, and provide recommendations for adoption.
• Troubleshoot and resolve technical issues, ensuring high system performance and reliability.
• Lead and manage Salesforce Merger and Acquisition projects, ensuring seamless integration and data migration.
• Develop, customize, and enhance Salesforce applications using Salesforce Lightning and Lightning Web Components (LWC).

Here's What You Need

• Bachelor’s degree in Computer Science, Information Technology or related field.
• 8+ years of hands‑on Salesforce experience, with a focus on Sales Cloud, Service Cloud, Experience Cloud and Salesforce CPQ.
• Strong understanding of AI technologies, particularly Agentforce, and their application within the Salesforce ecosystem.
• Extensive experience with Salesforce Lightning development, specifically using Lightning Web Components (LWC).
• Proven track record of successful Salesforce implementations and optimizations.
• Excellent problem‑solving skills and ability to handle complex technical challenges.
• Strong communication and interpersonal skills, with the ability to effectively interact with clients and internal teams.
• Experience in project management and the ability to lead cross‑functional teams.