Salesforce Solution Architect

Qloron Pvt Ltd; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Qloron Pvt Ltd in Bengaluru seeks an experienced Salesforce Solution Architect to lead the technical design and delivery of large-scale Salesforce implementations with a strong focus on Service Cloud and Agentforce. This hands-on architecture role owns end-to-end solution design and guides development teams.

You will translate complex business requirements into scalable, secure Salesforce architectures, establish governance, and define data models, security, and integration patterns across

Qualifications

• 8-14 years of IT experience with Salesforce architecture roles.
• Proven enterprise Salesforce Service Cloud implementations.
• Hands-on with Agentforce or Salesforce AI capabilities.
• Strong data modeling, security architecture, and integration design expertise.

Responsibilities

• Lead end-to-end Salesforce architecture from design to go-live.
• Guide development teams on best practices and governance.
• Define integration patterns and data security across systems.
• Collaborate with stakeholders and drive technical decisions.

Skills

Salesforce Service Cloud

Agentforce

Solution architecture

Data modeling

Security architecture

Integration design

Apex/LWC

CI/CD

Agile delivery

Stakeholder communication

Tools

MuleSoft

Salesforce DX

Job description

we are looking for an experienced Salesforce Solution Architect to lead the technical design and delivery of large-scale, enterprise Salesforce implementations with a strong focus on Service Cloud and Agentforce. This is a hands‑on technical architecture role — the candidate will own end‑to‑end solution design, guide development teams on best practices, and act as the primary technical authority across the engagement, translating complex

business and service operations requirements into scalable, secure, and maintainable Salesforce architectures.

Key Responsibilities

Solution & Technical Architecture

• Own end‑to‑end technical architecture for Salesforce Service Cloud and Agentforce implementations, from design through go‑live.
• Define data models, sharing and security architecture, integration patterns, and system landscape across Salesforce and connected platforms.
• Evaluate build‑vs‑configure trade‑offs and enforce a configuration‑first, platform‑native design approach before recommending custom development.
• Design scalable case management, omnichannel routing, automation (Flows), and AI‑assisted service architectures using Agentforce.
• Establish architecture governance, design standards, and technical best practices across the delivery team Agentforce & AI‑Enabled Service Design.
• Architect Agentforce‑powered service experiences, including agent actions, topics, and grounding strategies for reliable AI‑assisted resolutions.
• Design human‑in‑the‑loop patterns and guardrails for AI‑driven case handling and customer interactions.
• Advise stakeholders on where Agentforce and generative AI capabilities fit within the broader service experience roadmap.

Technical Delivery & Governance

• Lead technical design reviews, architecture walkthroughs, and solution sign‑offs with client and delivery stakeholders.
• Guide and mentor developers and technical consultants on implementation patterns, code quality, and platform limits.
• Define and oversee integration architecture (REST/SOAP APIs, middleware, event‑driven patterns) between Salesforce and enterprise systems.
• Own non‑functional requirements — performance, scalability, security, and data governance — across the solution lifecycle.
• Support release management, environment strategy, and DevOps/CI‑CD practices for Salesforce delivery.

Stakeholder & Team Engagement

• Act as the primary technical point of contact for client architects, Solution Architects, and Business Analysts.
• Translate business and functional requirements into detailed technical design documents.
• Present architecture decisions and trade‑offs to senior technical and business stakeholders.
• Collaborate closely with Project/Delivery Managers to ensure technical feasibility and realistic delivery Timelines.

Required Experience

• 8-14 years of overall IT experience, with a significant portion in Salesforce solution/technical architecture roles.
• Proven experience architecting and delivering Salesforce Service Cloud implementations at enterprise scale.
• Hands‑on experience with Agentforce or other Salesforce AI/agentic capabilities.
• Strong background in Salesforce data modeling, security architecture, and integration design.
• Experience leading technical teams and owning architecture decisions across the full delivery lifecycle.

Required Skills

• Service Cloud architecture — Case Management, Omni-Channel, Knowledge, Service Console.
• Agentforce — agent actions, topics, grounding, and AI‑assisted service workflows.
• Apex, Lightning Web Components (LWC), Flows and automation, and platform events.
• Integration patterns — REST/SOAP APIs, middleware (MuleSoft or equivalent), event‑driven architecture.
• Data modeling, sharing and security architecture, and governor limit management.
• Strong technical architecture and solution design fundamentals.
• Experience with Agile delivery, CI/CD, and Salesforce DevOps tooling.
• Excellent stakeholder communication and the ability to present architecture to both technical and business Audiences.

Preferred

• Salesforce Application Architect / System Architect certification track.
• Salesforce Agentforce Specialist or AI Associate certification.
• Experience Cloud, MuleSoft, or Data Cloud exposure.
• Prior experience in contact center modernization or omnichannel transformation programs.
• Exposure to regulated industries — BFSI, Life Sciences, or Retail

Certifications (Good to Have)