Salesforce Solution Architect

IBU Consulting Pvt Ltd; Bengaluru; On-site; INR 2,600,000 - 5,200,000; Full time

Job summary

IBU Consulting Pvt Ltd. in Bangalore seeks an experienced Salesforce Solution Architect to lead the technical design and delivery of large-scale Salesforce implementations with a focus on Service Cloud and Agentforce.

You will own end-to-end solution design, guide development teams on best practices, and act as the primary technical authority across the engagement.

Qualifications

• 8 to 14 years of IT experience with Salesforce solution/technical architecture roles.
• Proven experience architecting and delivering enterprise-scale Salesforce Service Cloud implementations.
• Hands-on experience with Agentforce or other Salesforce AI capabilities.

Responsibilities

• Own end-to-end technical architecture for Salesforce Service Cloud and Agentforce implementations from design through go-live.
• Define data models, sharing and security architecture, integration patterns, and system landscape across Salesforce and connected platforms.
• Evaluate build-vs-configure trade-offs and enforce a configuration-first, platform-native design approach before recommending custom development.
• Design scalable case management, omnichannel routing, automation (Flows), and AI-assisted service architectures using Agentforce.
• Establish architecture governance, design standards, and technical best practices across the delivery team.
• Architect Agentforce-powered service experiences, including agent actions, topics, and grounding strategies for reliable AI-assisted resolutions.
• Design human-in-the-loop patterns and guardrails for AI-driven case handling and customer interactions.
• Advise stakeholders on where Agentforce and generative AI capabilities fit within the broader service experience roadmap.
• Lead technical design reviews, architecture walkthroughs, and solution sign-offs with client and delivery stakeholders.
• Guide and mentor developers and technical consultants on implementation patterns, code quality, and platform limits.
• Define and oversee integration architecture (REST/SOAP APIs, middleware, event-driven patterns) between Salesforce and enterprise systems.
• Own non-functional requirements such as performance, scalability, security, and data governance across the solution lifecycle.
• Support release management, environment strategy, and DevOps/CI-CD practices for Salesforce delivery.
• Act as the primary technical point of contact for client architects, Solution Architects, and Business Analysts.
• Translate business and functional requirements into detailed technical design documents.
• Present architecture decisions and trade-offs to senior technical and business stakeholders.
• Collaborate closely with Project/Delivery Managers to ensure technical feasibility and realistic delivery timelines.

Skills

Salesforce

Solution architecture

Service Cloud

Agentforce

Apex

LWC

Flows

REST APIs

SOAP APIs

CI/CD

Data modeling

Security architecture

Integration patterns

Tools

MuleSoft

Salesforce DX

CI/CD tooling

Job description

Job Title: Salesforce Solution Architect
Location: Bangalore
Experience: 8 - 14 Years
Hiring Type: TPC

About the Role:

We are looking for an experienced Salesforce Solution Architect to lead the technical design and delivery of large-scale, enterprise Salesforce implementations with a strong focus on Service Cloud and Agentforce. This is a hands‑on technical architecture role where you will own end‑to‑end solution design, guide development teams on best practices, and act as the primary technical authority across the engagement.

Key Responsibilities:

Solution & Technical Architecture:

1. - Own end-to-end technical architecture for Salesforce Service Cloud and Agentforce implementations from design through go-live.
2. - Define data models, sharing and security architecture, integration patterns, and system landscape across Salesforce and connected platforms.
3. - Evaluate build‑vs‑configure trade‑offs and enforce a configuration‑first, platform‑native design approach before recommending custom development.
4. - Design scalable case management, omnichannel routing, automation (Flows), and AI‑assisted service architectures using Agentforce.
5. - Establish architecture governance, design standards, and technical best practices across the delivery team.

Agentforce & AI‑Enabled Service Design:

1. - Architect Agentforce‑powered service experiences, including agent actions, topics, and grounding strategies for reliable AI‑assisted resolutions.
2. - Design human‑in‑the‑loop patterns and guardrails for AI‑driven case handling and customer interactions.
3. - Advise stakeholders on where Agentforce and generative AI capabilities fit within the broader service experience roadmap.
4. Technical Delivery & Governance:
5. - Lead technical design reviews, architecture walkthroughs, and solution sign‑offs with client and delivery stakeholders.
6. - Guide and mentor developers and technical consultants on implementation patterns, code quality, and platform limits.
7. - Define and oversee integration architecture (REST/SOAP APIs, middleware, event‑driven patterns) between Salesforce and enterprise systems.
8. - Own non‑functional requirements such as performance, scalability, security, and data governance across the solution lifecycle.
9. - Support release management, environment strategy, and DevOps/CI-CD practices for Salesforce delivery.

Stakeholder & Team Engagement:

1. - Act as the primary technical point of contact for client architects, Solution Architects, and Business Analysts.
2. - Translate business and functional requirements into detailed technical design documents.
3. - Present architecture decisions and trade‑offs to senior technical and business stakeholders.
4. - Collaborate closely with Project/Delivery Managers to ensure technical feasibility and realistic delivery timelines.

Required Experience & Skills:

1. - 8 to 14 years of overall IT experience, with significant hands‑on experience in Salesforce solution/technical architecture roles.
2. - Proven experience architecting and delivering enterprise‑scale Salesforce Service Cloud implementations.
3. - Hands‑on experience with Agentforce or other Salesforce AI/agentic capabilities.
4. - Strong proficiency in Service Cloud architecture (Case Management, Omni‑Channel, Knowledge, Service Console).
5. - Experience with Apex, Lightning Web Components (LWC), Flows, automation, and platform events.
6. - Expertise in integration patterns (REST/SOAP APIs, middleware like MuleSoft or equivalent, event‑driven architecture).
7. - Deep knowledge of data modeling, sharing and security architecture, and governor limit management.
8. - Experience with Agile delivery, CI/CD, and Salesforce DevOps tooling.

Good to Have / Certifications:

• - Salesforce Application Architect or System Architect certification.
• - Salesforce Service Cloud Consultant / Integration Architect.
• - Salesforce Agentforce Specialist or AI Associate certification.
• - Exposure to Experience Cloud, MuleSoft, or Data Cloud.
• - Prior experience in contact center modernization, omnichannel transformation, or regulated industries (BFSI, Life Sciences, Retail).