Key Relationship Manager

Niva Bupa Health Insurance; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Niva Bupa Health Insurance invites applications for the role of Key Relationship Manager in Delhi, within the Bancassurance department. The role reports to Area Head and sits at Assistant Manager grade.

The ideal candidate will have 3-6 years of relevant experience and graduation in any discipline. Strong relationship-building, regulatory compliance, and sales acumen will be essential to drive business outcomes in this key channel.

Qualifications

• Graduation in any discipline from a recognized educational institute.
• 3-6 years of relevant work experience.

Responsibilities

• Enable achievement of key business outcomes
• Build a quality Agency by focusing on quality of hire and skilling
• Ensure adherence to all statutory and compliance requirements
• Achievement of Business Plans
• Manage business parameters: Activation, Premium Collection, Case rate and counts
• Maintain regulator and company compliance
• Manage channel conflicts
• To achieve product-wise targets & profitability

Skills

Convincing Skills

Insurance Knowledge

Continuous Learning

Technology Proficiency

Team Work

Problem Solving

Analytical Skills

Compliance Knowledge

Customer Focus

Education

Graduation

Job description

Job Profile

Position: Key Relationship Manager

Location: Delhi

Reporting Mgr. Name: Area Head

Department: Bancassurance

Reporting Mgr. Designation: Area Head

Offered Grade: Assistant Manager

Our Purpose: At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare”

Our Values

• Commitment
• Innovation
• Empathy
• Collaboration
• Transparency

Proficiency Level

(Please Tick)

L1: - HEAD OF FUNCTION/BUSINESS (Sr. Leadership Team)

L2: - MANAGER OF MANAGER

L3: - MANAGER

L4: - INDIVIDUAL CONTRIBUTOR

About Niva Bupa Health Insurance Company

Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years.

Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it.

Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry.

Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially-abled professionals to join our team.

ESG: Supporting action to protect, restore and regenerate local environments for the benefit of our customers our people, our communities and wider society

For more Details visit our website- www.nivabupa.com

Key Roles & Responsibilities

• Enable achievement of key business outcomes
• Build a quality Agency by focusing on quality of hire and skilling
• Ensure adherence to all statutory and compliance requirements

• Achievement of Business Plans

Ability to manage all the parameters of their business;

Activation

Premium Collection

Case Rate and Case count

Persistency

Being fully compliant to all the norms laid down by the regulators and the company

Manage channel conflicts

To achieve product wise targets & profitability

Key Requirements – Education & Certificates

• Graduation in any discipline from a recognized educational institute

Experience

• 3-6 years of relevant work experience

Key Functional Competencies

Functional competency

Beginner

Intermediate

Expert

Convincing Skills

Yes

Product/Insurance Knowledge

Yes

Continuous Learning

Yes

Technology Proficiency

Yes

Team Work

Yes

Problem Solving & Analytical Skills

Yes

Compliance& Regulatory Knowledge

Yes

Customer Focus

Yes

Comments if Any/ Add. Comp.

NBHI Core Competencies

Behavioral Competency

Behavioral competency

Beginner

Intermediate

Expert

Execution Excellence

Stakeholder Management

Driving Results

Process Adherence

Continuous Self-Development

Targets/ KRA/ KPI (Tentative Business Nos./ Goals, Measure of Success & Weightages)

Goals

Measures of Success

Weightage

Company MOS

Defined as per Company Policy

Defined as per Company Policy

New GWP

Renewal GWP

Renewal no. of cases

Active agents and PA

New Agents Hiring

Audit findings

Functional Hierarchy/ Reporting Matrix

Hiring Manager has to inform the TA Team about the Reporting manager’s grade and the candidate’s grade. (Reporting Manager and Prospective New Hire Grade to be clearly mentioned below)

• M1
• M2
• M3
• M4
• M9
• M5
• M8
• M6
• M7