AFM - Soft Services

JLL; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

JLL in Bengaluru is seeking a seasoned professional to manage day-to-day workplace experience and soft services, ensuring a safe, productive, and engaging office environment for employees and visitors.

You will oversee housekeeping, pantry, cafeteria, pest control, and office upkeep, and manage reception, hospitality, meeting rooms, and visitor experiences. This role requires coordinating with HR, Security, IT, and Facilities, monitoring vendor performance, and driving improvements.

Qualifications

• Bachelor's degree in Hospitality, Facility Management, Business Administration, or related field.
• 7-9 years of experience in Workplace Experience, Corporate Services, Hospitality, or Facility Management, preferably in an office environment.

Responsibilities

• Oversee housekeeping, pantry, cafeteria, pest control, and office upkeep services.
• Manage reception, hospitality, meeting room, and visitor experience services.
• Monitor vendor performance and ensure SLA/KPI compliance.
• Support employee engagement programs, events, and wellness initiatives.
• Conduct workplace audits for cleanliness, service quality, and compliance.
• Collaborate with HR, Security, IT, and Facilities teams for seamless operations.
• Track budgets, prepare reports, and drive continuous improvement initiatives.

Skills

Workplace & Employee Experience

Vendor Management

Hospitality & Event Management

Stakeholder Management

Customer Service Orientation

Communication & Problem Solving

Budget & Compliance Management

Education

Bachelor's degree in Hospitality, Facility Management, Business Administration, or related field

Job description

Role Summary

Manage day-to-day workplace experience and soft services operations to ensure a safe, productive, and engaging office environment for employees and visitors.

Key Responsibilities

• Oversee housekeeping, pantry, cafeteria, pest control, and office upkeep services.
• Manage reception, hospitality, meeting room, and visitor experience services.
• Monitor vendor performance and ensure SLA/KPI compliance.
• Support employee engagement programs, events, and wellness initiatives.
• Conduct workplace audits for cleanliness, service quality, and compliance.
• Collaborate with HR, Security, IT, and Facilities teams for seamless operations.
• Track budgets, prepare reports, and drive continuous improvement initiatives.

Qualifications & Experience

• Bachelor's degree in Hospitality, Facility Management, Business Administration, or related field.
• 7-9 years of experience in Workplace Experience, Corporate Services, Hospitality, or Facility Management, preferably in a office environment.

Key Skills

• Workplace & Employee Experience
• Vendor Management
• Hospitality & Event Management
• Stakeholder Management
• Customer Service Orientation
• Communication & Problem Solving
• Budget & Compliance Management

Success Metrics

• Employee Satisfaction Scores
• SLA/KPI Achievement
• Vendor Performance
• Service Quality & Audit Scores
• Workplace Experience Ratings