AEP (AJO) Engineer

Infosys; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys is seeking an experienced professional to design, build, and maintain customer journeys using Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP). The role focuses on segmentation, lifecycle orchestration, and data integration to enable effective campaigns.

You will collaborate with stakeholders to translate requirements into technical designs, configure entry events, and ensure data quality and timely availability for journey readiness.

Qualifications

• Bachelor’s or Master’s degree in BE, ME, BTECH, MTECH, MCA, MSC, or MBA (or equivalent practical experience).
• 2–3 years of relevant experience with Adobe Experience Platform (AEP) and Adobe ecosystem implementations.
• Hands-on experience developing and supporting journeys in Adobe Journey Optimizer (AJO).
• Strong understanding of customer journey concepts, segmentation, and campaign execution workflows.
• Ability to analyze issues, debug configurations, and communicate with technical and non-technical stakeholders.

Responsibilities

• Design, build, and maintain customer journeys using Adobe Journey Optimizer (AJO) aligned to business objectives and audience strategies.
• Implement audience segmentation and activation using Adobe Experience Platform (AEP), ensuring accurate targeting and lifecycle orchestration.
• Configure journey entry events, conditions, decisioning logic, and message delivery steps across supported channels.
• Collaborate with stakeholders to gather requirements, translate them into technical designs, and deliver well‑structured journey implementations.
• Integrate and validate data flows into AEP for journey readiness, ensuring data quality, identity alignment, and timely availability.
• Support campaign execution by troubleshooting journey issues, resolving delivery/eligibility problems, and improving operational stability.
• Establish reusable components, templates, and best practices to scale journey development and reduce time‑to‑launch.
• Monitor journey performance and partner with teams to refine experiences through insights, testing, and iterative optimization.

Skills

Customer journey concepts

Issue analysis

Stakeholder communication

Data analysis

Education

Bachelor\'s or Master\'s degree in BE, ME, BTECH, MTECH, MCA, MSC, or MBA (or equivalent practical experience)

Tools

Adobe Experience Platform (AEP)

Adobe Journey Optimizer (AJO)

Job description

• Bachelor’s or Master’s degree in BE, ME, BTECH, MTECH, MCA, MSC, or MBA (or equivalent practical experience).


• 2–3 years of relevant experience with Adobe Experience Platform (AEP) and Adobe ecosystem implementations.


• Hands‑on experience developing and supporting journeys in Adobe Journey Optimizer (AJO).


• Strong understanding of customer journey concepts, segmentation, and campaign execution workflows.


• Ability to analyze issues, debug configurations, and communicate clearly with technical and non-technical stakeholders.

Key Responsibilities:

• Design, build, and maintain customer journeys using Adobe Journey Optimizer (AJO) aligned to business objectives and audience strategies.


• Implement audience segmentation and activation using Adobe Experience Platform (AEP), ensuring accurate targeting and lifecycle orchestration.


• Configure journey entry events, conditions, decisioning logic, and message delivery steps across supported channels.


• Collaborate with stakeholders to gather requirements, translate them into technical designs, and deliver well‑structured journey implementations.


• Integrate and validate data flows into AEP for journey readiness, ensuring data quality, identity alignment, and timely availability.


• Support campaign execution by troubleshooting journey issues, resolving delivery/eligibility problems, and improving operational stability.


• Establish reusable components, templates, and best practices to scale journey development and reduce time‑to‑launch.


• Monitor journey performance and partner with teams to refine experiences through insights, testing, and iterative optimization.

About us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity; sexual orientation, religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.