Adobe Experience Platform and Journey Optimizer Engineer

Infosys; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Infosys in Bengaluru is seeking an AEP/AJO Engineer to design, build, and maintain customer journeys using Adobe Journey Optimizer and integrate data through AEP.

The role emphasizes collaboration with stakeholders, implementing segmentation, and ensuring reliable delivery across channels, with a focus on scalability and best practices.

Qualifications

• Bachelor’s or Master’s degree in BE, ME, BTECH, MTECH, MCA, MSC, or MBA (or equivalent practical experience).
• 2–3 years of relevant experience with Adobe Experience Platform (AEP) and Adobe ecosystem implementations.
• Hands‑on experience developing and supporting journeys in Adobe Journey Optimizer (AJO).
• Strong understanding of customer journey concepts, segmentation, and campaign execution workflows.
• Ability to analyze issues, debug configurations, and communicate clearly with technical and non‑technical stakeholders.

Responsibilities

• Design, build, and maintain customer journeys using Adobe Journey Optimizer (AJO) aligned to business objectives and audience strategies.
• Implement audience segmentation and activation using Adobe Experience Platform (AEP), ensuring accurate targeting and lifecycle orchestration.
• Configure journey entry events, conditions, decisioning logic, and message delivery steps across supported channels.
• Collaborate with stakeholders to gather requirements, translate them into technical designs, and deliver well‑structured journey implementations.
• Integrate and validate data flows into AEP for journey readiness, ensuring data quality, identity alignment, and timely availability.
• Support campaign execution by troubleshooting journey issues, resolving delivery/eligibility problems, and improving operational stability.
• Establish reusable components, templates, and best practices to scale journey development and reduce time‑to‑launch.
• Monitor journey performance and partner with teams to refine experiences through insights, testing, and iterative optimization.

Skills

Adobe Experience Platform

Adobe Journey Optimizer

Customer journey concepts

Stakeholder communication

Education

BE/ME/BTech/MTech/MCA/MSc/MBA or equivalent

Job description

AEP (AJO) Engineer Minimum Qualifications:

• Bachelor’s or Master’s degree in BE, ME, BTECH, MTECH, MCA, MSC, or MBA (or equivalent practical experience).
• 2–3 years of relevant experience with Adobe Experience Platform (AEP) and Adobe ecosystem implementations.
• Hands‑on experience developing and supporting journeys in Adobe Journey Optimizer (AJO).
• Strong understanding of customer journey concepts, segmentation, and campaign execution workflows.
• Ability to analyze issues, debug configurations, and communicate clearly with technical and non‑technical stakeholders.

About us:

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity; sexual orientation, religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Key Responsibilities:

• Design, build, and maintain customer journeys using Adobe Journey Optimizer (AJO) aligned to business objectives and audience strategies.
• Implement audience segmentation and activation using Adobe Experience Platform (AEP), ensuring accurate targeting and lifecycle orchestration.
• Configure journey entry events, conditions, decisioning logic, and message delivery steps across supported channels.
• Collaborate with stakeholders to gather requirements, translate them into technical designs, and deliver well‑structured journey implementations.
• Integrate and validate data flows into AEP for journey readiness, ensuring data quality, identity alignment, and timely availability.
• Support campaign execution by troubleshooting journey issues, resolving delivery/eligibility problems, and improving operational stability.
• Establish reusable components, templates, and best practices to scale journey development and reduce time‑to‑launch.
• Monitor journey performance and partner with teams to refine experiences through insights, testing, and iterative optimization.