AEP (AJO) Developer

Infosys; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Infosys is seeking a skilled professional in Bengaluru to design, build, and maintain customer journeys using Adobe Journey Optimizer (AJO). The ideal candidate will have a strong foundation in Adobe Experience Platform and significant experience in digital marketing strategies, particularly in customer journey execution.

Key responsibilities include collaborating with stakeholders to implement journey strategies, monitor performance, and optimize user experiences. A Bachelor's or Master's degree in a relevant field and experience with the Adobe ecosystem are essential. Join us to shape impactful customer interactions and drive marketing success!

Qualifications

• Minimum 5 years of relevant experience with Adobe Experience Platform (AEP) and Adobe ecosystem implementations.
• Hands-on experience developing and supporting journeys in Adobe Journey Optimizer (AJO).
• Ability to analyze issues, debug configurations, and communicate clearly with technical and non-technical stakeholders.

Responsibilities

• Design, build, and maintain customer journeys using Adobe Journey Optimizer (AJO).
• Implement audience segmentation and activation using Adobe Experience Platform (AEP).
• Collaborate with stakeholders to gather requirements and deliver well-structured journey implementations.
• Monitor journey performance and refine experiences through insights, testing, and iterative optimization.

Skills

Adobe Experience Platform (AEP)

Adobe Journey Optimizer (AJO)

Digital Marketing

Customer Journey Concepts

Stakeholder Communication

Campaign Execution Workflows

Education

Bachelors or Masters degree in BE, ME, BTECH, MTECH, MCA, MSC, or MBA

Job description

Overview

Educational Requirements: Bachelor of Engineering

Service Line: Digital Experience

Responsibilities

• Design, build, and maintain customer journeys using Adobe Journey Optimizer (AJO) aligned to business objectives and audience strategies.
• Implement audience segmentation and activation using Adobe Experience Platform (AEP), ensuring accurate targeting and lifecycle orchestration.
• Configure journey entry events, conditions, decisioning logic, and message delivery steps across supported channels.
• Collaborate with stakeholders to gather requirements, translate them into technical designs, and deliver well-structured journey implementations.
• Integrate and validate data flows into AEP for journey readiness, ensuring data quality, identity alignment, and timely availability.
• Support campaign execution by troubleshooting journey issues, resolving delivery/eligibility problems, and improving operational stability.
• Establish reusable components, templates, and best practices to scale journey development and reduce time-to-launch.
• Monitor journey performance and partner with teams to refine experiences through insights, testing, and iterative optimization.

Technical and Professional Requirements

Minimum Qualifications:Bachelors or Masters degree in BE, ME, BTECH, MTECH, MCA, MSC, or MBA (or equivalent practical experience).

35 years of relevant experience with Adobe Experience Platform (AEP) and Adobe ecosystem implementations.

Hands-on experience developing and supporting journeys in Adobe Journey Optimizer (AJO).

Strong understanding of customer journey concepts, segmentation, and campaign execution workflows.

Ability to analyze issues, debug configurations, and communicate clearly with technical and non-technical stakeholders.

Preferred Skills

Technology->Digital Marketing->Adobe Experience Platform