Customer Tech – Associate Director

Jobtailor; Gurugram District; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Jobtailor is seeking an experienced Senior Project Manager to lead end-to-end Adobe Commerce consulting programs. You will manage scope, timelines, budgets, and stakeholder communications for complex delivery initiatives.

The role requires extensive experience in commerce implementations, with a track record of coordinating on-site and off-site teams, and delivering projects within scope and budget. Excellent leadership and problem-solving skills are essential.

Qualifications

• Min 20 years of experience with Adobe consulting.
• 12+ years project management experience preferably in the commerce space with end-to-end delivery of Adobe Commerce implementations, upgrades, migration and enhancements.

Responsibilities

• Lead complex consulting programs with end-to-end project management, execution and estimation.
• Manage time tracking, resource allocation and health reporting within budget.
• Forecast revenue, budget vs actual, and timeline projections for programs.
• Ensure timely submission of time records and governance over scope and schedule.
• Own change management and funding discussions to deliver projects.

Skills

Adobe Commerce Implementation

Project Management

Budget Management

Stakeholder Communication

Risk Management

Tools

Ecommerce Platforms

Dashboards

Time Tracking

PM Software

Job description

• Responsible for leading complex consulting programs/projects with end-to-end project management, project execution and estimation, solutioning, and implementation delivery management
• Manages time tracking, resource allocation and health reporting and budget
• Conduct project forecasting for revenue, budget vs actual, timeline, etc.
• Ensure timecards are submitted by all resources
• Manages governance related to scope, schedule, and resourcing
• Owns project change process (contract negotiation responsibilities stay with the Client Partner) & manages change request conversation to ensure appropriate funding is available to deliver the project
• Manages Scope with Internal Adobe and Client stakeholders
• Manages project health (via agreed upon dashboards) and communicate to Internal Adobe and Customer executive along with Adobe Client Partner / Delivery Owner
• Define the eCommerce platform roadmap aligned with business goals.
• Proactively manages scope, resourcing, timeline, external customer dependencies and deliverables, client acceptance, and provides day-to-day coordination
• Manages communication with both internal and external stakeholders to the project and larger program teams (to track budget, progress, and burn rate) and follows escalation framework as necessary
• Drives project delivery with off/near-shore teams
• Scheduling of both onsite and offsite coordination and communication
• Leads discussions related to managing risk and issues throughout the project or program
• Develops and manages project documentation, including project plan, budget/work plan, functional requirements, functional design, communications plan, kick off agenda, etc.

Requirements

• Min 20 years of experience with Adobe consulting
• 12+ years project management experience preferably in the commerce space with end-to-end delivery of Adobe Commerce implementations, upgrades, migration and enhancements.

Core Competencies

Demonstrates extensive project management expertise with a focus on Adobe Commerce implementations, including end-to-end delivery, resource allocation, and budget management. Proven ability to lead complex consulting programs while effectively managing stakeholder communication and project health.

Highest-signal resume keywords

• Adobe Commerce Implementation
• Project Management
• Budget Management
• Stakeholder Communication
• Risk Management

Hard Skills

• Project Execution
• Project Estimation
• Resource Allocation
• Project Forecasting
• Change Management
• Project Documentation
• Functional Requirements
• Functional Design
• Timeline Management
• Governance Management

Soft Skills

• Leadership
• Communication
• Coordination
• Problem-Solving
• Negotiation

Industry Keywords

• Consulting
• Adobe
• Commerce
• Implementation
• Migration
• Enhancements

Tools & Technologies

• ECommerce Platforms
• Dashboards
• Time Tracking Tools
• Project Management Software