Customer Tech- Adobe-Adobe Delivery Manager

Ernst & Young Advisory Services Sdn Bhd; Chennai District; On-site; INR 3,500,000 - 5,000,000; Full time

Job summary

EY seeks a Senior Delivery Manager for Customer Tech - Adobe Delivery to lead end-to-end Adobe Commerce programs. The role requires extensive Adobe consulting experience and senior project management in commerce, overseeing governance, budgets, risks and multi-site delivery.

The candidate will coordinate on-site and off-shore teams, define roadmaps, manage change requests and ensure successful implementation and client satisfaction across complex deployments.

Qualifications

• Min 20 years of experience with Adobe consulting.
• 12+ years project management experience in commerce with end-to-end Adobe Commerce implementations, upgrades, migrations and enhancements.

Responsibilities

• Lead complex consulting programs with end-to-end project management, estimation, solutioning and delivery.
• Manage time tracking, resource allocation, health reporting and budgets.
• Forecast revenue, budget vs actual, and timelines.
• Ensure timecards are submitted and governance is maintained.
• Own change processes and fund delivery with client partners.
• Define ecommerce platform roadmaps aligned with business goals.
• Coordinate onsite and offshore teams and manage risks/issues.
• Communicate with stakeholders and maintain project health dashboards.
• Develop project documentation and kick-off plans.

Skills

Adobe consulting

Project management

Job description

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Customer Tech- Adobe-Adobe Delivery Manager

Other locations: Anywhere in Country

Date: Aug 7, 2026

Requisition ID: 1729139

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

• Experience:Min 20 years of experience with Adobe consulting
• 12+ years project management experience preferably in the commerce space with end-to-end delivery of Adobe Commerce implementations, upgrades, migration and enhancements.

Responsibilities:

• Responsible for leading complex consulting programs/projects with end-to-end project management, project execution and estimation, solutioning, and implementation delivery management
• Manages time tracking, resource allocation and health reporting and budget
• Conduct project forecasting for revenue, budget vs actual, timeline, etc.
• Ensure timecards are submitted by all resources
• Manages governance related to scope, schedule, and resourcing
• Owns project change process (contract negotiation responsibilities stay with the Client Partner) & manages change request conversation to ensure appropriate funding is available to deliver the project
• Manages Scope with Internal Adobe and Client stakeholders
• Manages project health (via agreed upon dashboards) and communicate to Internal Adobe and Customer executive along with Adobe Client Partner / Delivery Owner
• Define the eCommerce platform roadmap aligned with business goals.
• Proactively manages scope, resourcing, timeline, external customer dependencies and deliverables, client acceptance, and provides day-to-day coordination
• Manages communication with both internal and external stakeholders to the project and larger program teams (to track budget, progress, and burn rate) and follows escalation framework as necessary
• Drives project delivery with off/near-shore teams
• Scheduling of both onsite and offsite coordination and communication
• Leads discussions related to managing risk and issues throughout the project or program
• Understands and communicates customer requirements and integration points in the context of the statement of work
• Develops and manages project documentation, including project plan, budget/work plan, functional requirements, functional design, communications plan, kick off agenda, etc.

Knowledge and Skill:

• Excellent written and verbal communication skills.
• Excellent negotiation, time-management and active listening skills.
• Detail-oriented, able to multi-task and prioritize activities.
• Self-starter with strong initiative.
• Ability to thrive in a highly matrixed environment while managing multiple priorities simultaneously.
• Advanced knowledge of waterfall and Agile PM methodology.
• Project Governance
• Scope Management

Secondary Skills:

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