Admissions Advisor

Queen Elizabeth’s School, Gurugram; Gurugram District; On-site; INR 360,000 - 480,000; Full time

Job summary

Queen Elizabeth's School, Gurugram, invites an experienced Admissions Advisor to guide families through the enrolment journey at our prestigious British international school group.

You will manage end-to-end admissions, coordinate tours and assessments, and provide personalised guidance on visas, registration, and the Cambridge curriculum, ensuring a welcoming, high-quality experience for every family we serve.

Qualifications

• Bachelor's degree in Education, Business, Administration, Marketing, or related field.
• 2–3 years of experience in admissions, customer service, or a related role.
• Familiarity with the Cambridge International Curriculum is a plus.
• Experience working with diverse families in an international or multicultural environment.
• Proficiency in Microsoft Office Suite and CRM systems.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Run the enquiry-to-enrolment pipeline: first response, campus tours, document collection, assessment scheduling, and onboarding.
• Counsel families on the Cambridge curriculum and the school's value proposition using SOPs and templates.
• Represent the school at education exhibitions, fairs, and forums, supporting lead capture and follow-up.
• Support outreach programmes such as preschool partnerships, relocation-company/agents tie-ups, embassies, and webinars.
• Own CRM hygiene, update lead status daily and produce weekly funnel, conversion, and source-wise MIS.
• Assist with parent events, workshops, and open houses.
• Track competitor and market activity.

Skills

CRM software

Microsoft Office

Management Information System (MIS)

Customer service

Multitasking

Education

Bachelor's Degree in Education, Business Administration, Marketing, or related field

Tools

iSAMS or similar

Job description

Queen Elizabeth's Schools are an equal opportunities employer and is deeply committed to safeguarding our students, ensuring their safety and wellbeing. We expect all staff and members of our community to share this commitment and to promptly report any concerns about a student's or community member's safety or wellbeing. Applicants must be willing to undergo rigorous child protection screening, including checks with past employers and providing Police Clearance Certificates from all countries that the applicant has resided in.

The Opportunity

We are seeking an outstanding Admissions Advisor to support the enrolment journey at Queen Elizabeth's School, Gurugram. This is an exciting opportunity to play a key role in welcoming families into a prestigious British international school group known for its academic excellence and global outlook.

The ideal candidate will be a personable and detail-driven professional with experience in school admissions or client facing roles within premium service environments. You will be responsible for guiding prospective families through every stage of the admissions process - from initial enquiry to confirmed enrolment - ensuring each interaction reflects the values and high standards of our group.

As a frontline representative of the school, you will play a vital role in shaping first impressions, supporting enrolment growth, and delivering an exceptional experience for all families considering Queen Elizabeth's School, Gurugram.

If you are passionate about working with people, take pride in delivering high-quality service, and thrive in a fast-paced, high-performance environment, we would be delighted to hear from you.

The Role

Admissions Process Management

• Serve as the first point of contact for all enquiries from prospective parents, providing accurate information about the school, curriculum, admissions process, and entry requirements.
• Manage the end-to-end admissions process, from initial enquiry and application submission to acceptance and enrolment.
• Schedule and coordinate school tours, open days, and assessments for prospective families, ensuring a welcoming and professional experience.
• Work closely with academic staff to organise entrance assessments, interviews, and offer decisions.
• Communicate admission decisions promptly and professionally, handling any follow-up queries from families.

Parent and Student Engagement

• Build strong relationships with prospective families, acting as a trusted advisor throughout the admissions journey.
• Provide personalised guidance to families on visa processing, regulatory registration, and any other documentation requirements.
• Offer insights into the school's academic programmes, facilities, and extracurricular activities to help families make informed decisions.

Data Management and Reporting

• Maintain accurate and up-to-date records of all inquiries, applications, and admissions in the school's Management Information System (MIS).
• Generate and analyse reports on admissions data, including inquiry trends, enrolment rates, and retention statistics.
• Assist with forecasting student numbers and preparing reports for leadership and regulatory bodies.

Compliance and Policies

• Ensure that all admissions processes comply with local regulations and the school's policies.
• Handle sensitive student and family information with professionalism and in compliance with data protection policies.

Marketing and Outreach

• Support the school's marketing team in promoting admissions events and initiatives, including school tours, open days, and parent engagement sessions.
• Represent the school at exhibitions, events, and fairs to attract prospective families and build the school's profile in the community.
• Provide feedback on marketing strategies based on parent enquiries and admissions trends.

Collaboration and Teamwork

• Work closely with other departments, including marketing, finance, and academic staff, to ensure a coordinated approach to admissions.
• Support retention efforts by maintaining strong relationships with current families and assisting with transition processes for existing students.

Responsibilities are includes:

• Run the enquiry-to-enrolment pipeline: first response, campus tours, document collection, assessment and interaction scheduling, and onboarding.
• Counsel families on the Cambridge curriculum and school value proposition, using your SOPs and communication templates.
• Represent the school at education exhibitions, fairs, and forums, supporting stall setup, lead capture, and follow-up process.
• Support outreach programmes such as preschool partnerships, corporate and relocation-company/ agents tie‑ups, embassies, and webinars.
• Own CRM hygiene, update lead status daily and produce weekly funnel, conversion, and source-wise MIS. Prior CRM experience is mandatory.
• Assist with parent events, workshops, and open houses.
• Track competitor and market activity.

The Person

Qualifications and Experience

• Bachelor's Degree in Education, Business Administration, Marketing, or a related field.
• A minimum of 2-3 years of experience in admissions, customer service, or a related role, preferably in a school or educational setting.
• Familiarity with the Cambridge International Curriculum is an advantage.
• Experience working with diverse families in an international or multicultural environment.
• Proficiency in using Microsoft Office Suite, CRM systems, and school Management Information Systems (e.g., iSAMS or similar).
• Fluency in English is essential, and additional language skills (e.g., Arabic/Hindi/Russian/Japanese) are an advantage.

Personal Qualities

• An understanding of working in a multicultural environment and promoting inclusivity.
• Flexible and calm under pressure, with the ability to manage competing priorities.
• Customer service-oriented mindset, with a proactive and solutions-focused approach.