Admission Counsellor

Stellar; Muzaffarpur; On-site; INR 180,000 - 240,000; Full time

Job summary

Stellar is seeking an Admissions Counselor in Muzaffarpur, Bihar to meet visiting parents, counsel them on the school’s offerings, and guide them through the admissions journey.

You will nurture leads, follow up via calls, emails, or texts, and maintain lead data in the CRM, coordinating with school leadership to improve conversions and enrollment.

Qualifications

• Counseling parents and guiding them through the admission journey.
• Ability to understand parents’ concerns and provide clear information about the school.

Responsibilities

• Counsel parents visiting the school and provide information and guidance.
• Ensure adherence to the admission process steps.
• Nurture leads through the admission funnel with timely follow-ups via calls, emails, or texts.
• Maintain and process leads and related data in the CRM and coordinate with school leadership.

Job description

• Counseling and School Tour: Meet and counsel the parents who visit the school through scheduled or unscheduled meetings. In these meetings, the primary aim is to understand what the parent is really looking for and give the right information and guidance about the school that will help them choose the school.
• Adherence to Admission Process: Ensures that all the steps of the admissions process are followed.
• Conversions: The objective of the Admission Counselor is to maximize conversion of leads to admissions while adhering to the admission process.
• Lead Nurturing: Nurtures the leads through the admission process funnel by engaging with them through timely and meaningful follow-ups, through telephonic conversations, emails or text messages, that encourage them to move forward in the process.
• Reporting: Maintains and processes all the leads and related data through sophisticated CRM software. She also aligns the school leadership team and other remote teams through periodic updates.
• Competition Understanding: Expected to have a sound understanding of the value proposition of the competitor schools in the vicinity.
• Parent Understanding: Must be able to understand the parents’ mindset, their doubts and apprehensions and empathize with them.
• Feedback: As the Admission Counselor is directly connected with potential parents, they must always be on the lookout for useful, relevant feedback to the central teams on matters related to marketing, academics and administration.

Required Skills