Admission Counsellor

Socratic Education Pvt. Ltd.; Greater Noida; A distancia; INR 250.000 - 380.000; Jornada completa

Descripción de la vacante

Just Tutors (Socratic Education Pvt. Ltd.) is seeking an Admission Counsellor to connect with parents and students, understand their academic requirements, explain our online tuition programme, and convert prospective leads into confirmed admissions.

You will manage leads, conduct parent counselling, schedule demos with teachers, follow up, address objections, and drive enrollment and revenue growth. The role is full-time with working hours 12 PM - 9 PM and WFH.

Formación

• Graduate in any discipline; experience in sales, counselling, customer service, or EdTech admissions is preferred.
• Excellent verbal and written communication skills.
• Strong counselling, persuasion, negotiation, and objection-handling abilities.
• Customer-focused approach with the ability to understand parent and student requirements.
• Comfortable working with targets, deadlines, and multiple leads simultaneously.
• Basic working knowledge of Excel, Google Sheets, WhatsApp, and CRM tools.
• Knowledge of IB, IGCSE, or international curricula is an advantage.

Responsabilidades

• Lead Management: Contact newly assigned leads promptly through calls and WhatsApp; understand the student's grade, curriculum (IB / IGCSE / other), subjects, and learning requirements; maintain accurate CRM records.
• Parent Counselling: Explain programme features, teaching approach, course structure, pricing, and available packages; recommend suitable tuition solutions based on the student's needs.
• Demo Coordination: Schedule demo classes with suitable teachers; coordinate with academic and operations teams; confirm demo attendance and ensure parents receive timely updates.
• Post-Demo Follow-up: Collect parent feedback after every demo; understand concerns or objections; coordinate with the relevant team to resolve service related issues and move the lead towards enrolment.
• Admission Conversion: Follow up consistently with interested parents; handle objections professionally; explain payment steps and support timely fee collection and admission confirmation.
• Lead Nurturing: Re-engage non-responsive and undecided parents; maintain follow-up schedules; minimize lead leakage caused by delayed communication or incomplete service updates.
• Reporting: Update lead status, call outcomes, next follow-up dates, demo status, conversion details, and reasons for lost leads in the CRM or tracker.
• Target Achievement: Work towards daily, weekly, and monthly targets for calling, demo scheduling, demo completion, admissions, and revenue.

Descripción del empleo

Just Tutors (Socratic Education Pvt. Ltd.) is committed to providing hyper-personalized learning experiences in Math, Science, and English, catering to students aged 8 to 14 (Grade 1 to Grade 10). Our approach, developed from 10+ years of research, is based on 28 parameters to tailor education to each student’s individual needs, acknowledging that in education, one size does not fit all. We are dedicated to shaping the future of learning globally, one student at a time.

Job Description

Job Title : Admission Counsellor

Industry : Education / EdTech / Online Tuition

Experience : 1–3 years preferred

Work Location : WFH

Shift Timing : 12 PM - 9 PM

Employment Type : Full-Time

Education : Graduate in any discipline

Working days : Monday - Saturday ( Sunday off)

JOB OVERVIEW

• We are looking for a motivated, confident, and target-oriented Admission Counsellor to connect with parents and students, understand their academic requirements, explain our online tuition programme, and convert prospective leads into confirmed admissions.
• The role involves lead management, parent counselling, demo-class scheduling, follow-ups, objection handling, admission closure, and achievement of assigned revenue targets.

KEY RESPONSIBILITIES

• Lead Management: Contact newly assigned leads promptly through calls and WhatsApp; understand the student's grade, curriculum (IB / IGCSE / other), subjects, and learning requirements; maintain accurate CRM records.
• Parent Counselling: Explain programme features, teaching approach, course structure, pricing, and available packages; recommend suitable tuition solutions based on the student's needs.
• Demo Coordination: Schedule demo classes with suitable teachers; coordinate with academic and operations teams; confirm demo attendance and ensure parents receive timely updates.
• Post-Demo Follow-up: Collect parent feedback after every demo; understand concerns or objections; coordinate with the relevant team to resolve service related issues and move the lead towards enrolment.
• Admission Conversion: Follow up consistently with interested parents; handle objections professionally; explain payment steps and support timely fee collection and admission confirmation.
• Lead Nurturing: Re-engage non-responsive and undecided parents; maintain follow-up schedules; minimize lead leakage caused by delayed communication or incomplete service updates.
• Reporting: Update lead status, call outcomes, next follow-up dates, demo status, conversion details, and reasons for lost leads in the CRM or tracker.
• Target Achievement: Work towards daily, weekly, and monthly targets for calling, demo scheduling, demo completion, admissions, and revenue.
• Speed and quality of first contact with assigned leads.
• Number and quality of parent counselling conversations.
• Demo classes scheduled and successfully completed.
• Post-demo feedback collected and follow-ups completed.
• Monthly revenue and admission target achievement.
• CRM accuracy, timely updates, and follow-up discipline.
• Reduction in lost leads and admission cancellations.

REQUIRED SKILLS & QUALIFICATIONS

• Graduate in any discipline; experience in sales, counselling, customer service, or EdTech admissions is preferred.
• Excellent verbal and written communication skills.
• Strong counselling, persuasion, negotiation, and objection-handling abilities.
• Customer-focused approach with the ability to understand parent and student requirements.
• Comfortable working with targets, deadlines, and multiple leads simultaneously.
• Basic working knowledge of Excel, Google Sheets, WhatsApp, and CRM tools.
• Knowledge of IB, IGCSE, or international curricula is an advantage.

EXPECTED WORKING APPROACH

• Treat every assigned lead as an ownership responsibility and ensure timely communication.
• Never leave a demo completed without collecting and recording parent feedback.
• Keep every lead updated with a clear status and next action.
• Escalate academic, teacher, scheduling, or service concerns to the relevant team promptly.
• Maintain professional communication and a positive parent experience throughout the admission journey.

PRIMARY OBJECTIVE

• Convert prospective parents into enrolled students through timely counselling, relevant programme recommendations, smooth demo coordination, consistent follow-ups, and achievement of assigned admission and revenue targets.