Admission Counsellor

DPS Nadergul; Hyderabad; On-site; INR 200,000 - 400,000; Full time

Job summary

DPS Nadergul Admissions is seeking a proactive Admission Counsellor to manage the school's admission process and welcome prospective parents and students. You will handle enquiries, counsel parents, conduct tours, explain programmes and fees, and ensure follow-ups to convert inquiries into admissions.

The ideal candidate will have strong communication, organization, and relationship management skills, with experience in education or customer service, and the ability to work toward targets in a

Qualifications

• Proven ability to handle admission enquiries and counselling
• Strong communication and interpersonal skills
• Organization skills to manage records and deadlines
• Ability to work toward admission targets in a school setting

Responsibilities

• Handle walk-in, phone, email, and online enquiries professionally
• Counsel parents on curriculum, programmes, and fee structures
• Conduct school tours and present a positive image of the institution
• Coordinate admissions from enquiry to registration and enrollment
• Maintain accurate records and follow-up with prospective families

Skills

Admission counselling

Enquiry management

Parent counselling

School tours

MIS reporting

MS Office

Tools

MS Excel

CRM/ERP

Job description

Job Summary

We are looking for a proactive, customer-focused, and result-oriented Admission Counsellor / Admissions In-Charge to manage the schools admission process and provide a professional, welcoming experience to prospective parents and students. The ideal candidate will be responsible for handling admission enquiries, counselling parents, conducting school tours, explaining academic programmes and fee structures, coordinating admission formalities, and ensuring timely follow-ups to convert enquiries into confirmed admissions. The candidate should possess excellent communication skills, strong interpersonal abilities, organizational skills, and the capability to manage admission targets and maintain accurate records.

Responsibilities

Admission Enquiry Management & Parent Counselling

• Handle walk-in, telephone, email, website, and other admission enquiries professionally.
• Counsel parents regarding the schools curriculum, teaching methodology, academic programmes, facilities, extracurricular activities, and fee structure.
• Understand parents expectations and recommend suitable classes or programmes based on the schools admission guidelines.
• Conduct school tours and provide prospective parents with a positive impression of the institution.
• Build strong relationships with parents through clear communication, timely responses, and effective follow-ups.

Admission Process Coordination

• Manage the complete admission cycle, from initial enquiry to registration and final admission confirmation.
• Coordinate student assessments, interactions, document verification, and other admission formalities.
• Ensure that admission forms, student records, and supporting documents are complete and accurately maintained.
• Coordinate with academic coordinators, teachers, accounts, and administration teams to ensure a smooth admission process.
• Ensure compliance with the schools admission policies, eligibility criteria, and procedures.

Enquiry Conversion & Admission Targets

• Follow up with prospective parents through calls, messages, and other approved communication channels.
• Maintain an organized database of enquiries, follow-up status, registrations, and confirmed admissions.
• Work towards achieving admission targets and improving enquiry-to-admission conversion rates.
• Identify pending enquiries, follow-up opportunities, and reasons for non-conversion.
• Support admission campaigns, outreach initiatives, school events, and promotional activities, as required.

Records, MIS & Reporting

• Maintain accurate and updated admission enquiry registers, student application records, and admission trackers.
• Prepare daily, weekly, and monthly reports on enquiries, follow-ups, registrations, conversions, and pending cases.
• Update admission data in the schools designated software, ERP, CRM, or Excel trackers.
• Maintain confidentiality and accuracy of student and parent information.
• Submit regular reports and admission pipeline updates to the reporting manager or school management.

Admissions In-Charge Responsibilities

• Oversee day-to-day admission activities and ensure smooth coordination of the admissions desk.
• Monitor enquiry handling, follow-up schedules, documentation, and admission conversion performance.
• Coordinate with relevant departments to resolve parent queries and admission-related issues.
• Guide and support admission team members, where applicable.
• Ensure professional service standards and a consistent parent experience throughout the admission journey.
• Graduate degree in any discipline; candidates with qualifications in Business Administration, Marketing, Education, or related fields will be preferred.
• 2-7 years of relevant experience in school admissions, educational counselling, customer relationship management, or a similar role.
• Experience in a reputed school or educational institution will be an added advantage.
• Candidates with prior experience managing an admissions desk or leading an admission team will be preferred for the Admissions In-Charge role.
• Excellent verbal and written communication skills.
• Strong interpersonal, counselling, and parent relationship management skills.
• Good convincing, negotiation, and enquiry-conversion abilities.
• Proficiency in MS Office, Excel, email, and basic computer applications.
• Strong organizational skills, attention to detail, and follow-up discipline.
• Ability to manage multiple enquiries and work in a target-driven environment.
• Professional attitude, patience, problem-solving ability, and a service-oriented mindset.
• Ability to work collaboratively with academic, administrative, and management teams.
• The ideal candidate should be confident, presentable, approachable, and passionate about interacting with parents and supporting students through the admission process.
• The candidate must demonstrate ownership, accountability, and the ability to balance parent counselling, operational coordination, documentation, and admission conversion objectives.