Administration & IT Associate

Ionic Wealth; Mumbai; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Ionic Wealth in Mumbai is seeking an Executive Administration & IT to own day-to-day office operations—from front-office and vendor management to employee device setup and first-level IT support. This hands-on role ensures the workplace runs smoothly.

You will manage end-to-end device lifecycle, administer IT assets and licenses, troubleshoot issues, coordinate with vendors, and maintain security hygiene. Experience in fintech/regulatory environments is a plus.

Qualifications

• 7–9 years of experience in office administration and/or IT support in a corporate environment.
• Working knowledge of Windows/macOS environments, basic networking, and office productivity tools.
• Strong vendor coordination and negotiation skills.
• Well organised, detail‑oriented, and able to handle multiple priorities.
• Good communication skills to liaise across HR, Finance, and employees.

Responsibilities

• Own end-to-end device lifecycle — procurement, configuration, onboarding, and secure offboarding of laptops and desktops.
• Maintain the IT asset register and software licenses.
• Provide first-level troubleshooting for hardware, software, and connectivity issues.
• Coordinate with IT vendors and ISPs on network connectivity and basic upkeep.
• Manage user access provisioning in coordination with HR.
• Maintain security hygiene — OS updates and password policy adherence.
• Own the IT helpdesk queue and ensure timely ticket closures.
• Set up and maintain conference room AV and video conferencing equipment.
• Support routine data backup practices and basic business continuity checks.
• Escalate complex issues to external IT/security partners as needed.

Skills

Office administration

IT support

Vendor coordination

Windows/macOS

Communication skills

Tools

Freshdesk

Zendesk

Job description

Location: Mumbai (BKC)

About the Role

We are looking for an Executive Administration & IT who will own the day-to-day smooth running of Ionic Wealth's Mumbai office — from front-office and vendor management to employee device setup and first-level IT support. This is a hands-on role for someone who enjoys keeping things organised, is comfortable troubleshooting everyday IT issues, and takes pride in a workplace that simply works.

Responsibilities

Office Administration

• Manage front office, reception, and day-to-day vendor coordination (housekeeping, security, pantry, courier)
• Maintain office supplies, stationery, and general asset inventory
• Coordinate employee travel bookings, hotel accommodation, and related logistics
• Manage seating allocation, workstation setup, and office space planning
• Liaise with building management/facility teams on upkeep, safety, and compliance
• Support logistics for internal events, meetings, townhalls, and leadership visits
• Track admin vendor contracts, invoices, and monthly budget spends
• Ensure the office meets basic health, safety, and statutory compliance norms

IT Administration

• Own end-to-end device lifecycle — procurement, configuration, onboarding, and secure offboarding of laptops and desktops
• Maintain the IT asset register and software license tracker (OS, MS Office, antivirus, etc.)
• Provide first-level troubleshooting for hardware, software, and connectivity issues
• Coordinate with IT vendors and ISPs on network connectivity, Wi‑Fi, and basic infrastructure upkeep
• Manage user access provisioning and de‑provisioning (email, HRMS, shared drives) in coordination with HR
• Maintain basic security hygiene — OS updates, antivirus status, and password policy adherence
• Own the IT helpdesk ticketing queue and ensure timely closures within defined SLAs
• Set up and maintain conference room AV and video‑conferencing equipment
• Support routine data backup practices and basic business‑continuity checks
• Escalate complex network, infrastructure, or security issues to external IT/security partners as needed

Requirements

• 7–9 years of experience in office administration and/or IT support in a corporate environment
• Working knowledge of Windows/macOS environments, basic networking, and office productivity tools
• Strong vendor coordination and negotiation skills
• Well organised, detail‑oriented, and comfortable managing multiple priorities at once
• Good communication skills to liaise confidently across HR, Finance, and employees

Good to Have

• Experience in a fintech, financial services, or other regulated environment
• Exposure to ticketing/ITSM tools such as Freshdesk or Zendesk
• ITIL Foundation certification or equivalent

Hiring Process

Application Review — We assess for skills, alignment, and intent

Recruiter Connect — A short conversation to understand you better

Functional Round(s) — A deep dive into your approach, craft, and problem-solving

Culture & Values Discussion — A conversation to understand our ways of working and how you thrive