Admin Manager

Keka Inc.; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Keka Inc. in Chennai, India is seeking an experienced restaurant operations supervisor to ensure accurate cash handling, oversee maintenance, monitor BOH & FOH operations, and provide actionable insights from daily reporting.

The role focuses on maintaining hygiene and safety standards, optimizing service flow, and driving timely, accurate updates to management on performance and issues.

Qualifications

• Experience in cash handling and cash reconciliation.
• Experience in facilities maintenance and safety checks.
• Ability to monitor guest experience and service flow.
• Strong reporting and communication skills.

Responsibilities

• Verify opening float and reconcile POS sales with cash settlements.
• Conduct dual-control cash counts and investigate discrepancies.
• Secure cash and maintain deposit records.
• Review discounts, voids, complimentary transactions, and petty cash.
• Ensure bank deposits are reconciled with register summaries.
• Conduct regular checks of kitchen equipment and restaurant facilities.
• Log and follow up all maintenance issues until closure.
• Monitor refrigeration/freezer temperatures and fire-safety systems.
• Check AC, lighting, plumbing, restrooms, and general facility condition.
• Escalate recurring issues for permanent resolution.
• Observe guest experience, staff performance, service flow, and peak-hour operations.
• Review sales mix, covers, complaints, delays, and wastage.
• Monitor guest feedback and online review trends.
• Identify recurring issues and communicate actionable observations.
• Ensure BOH hygiene, FIFO, labeling, PPE, food preparation, portioning, and wastage controls.
• Check FOH grooming, cleanliness, guest greeting, seating, billing, reservations, and waitlists.
• Monitor table turnaround and order-to-serve time.
• Ensure service and safety standards are consistently followed.
• Submit daily operations updates covering sales, cash, incidents, and staffing.
• Immediately escape critical safety, cash, and guest issues.
• Provide maintenance updates and weekly operational insights.
• Highlight staffing gaps and training requirements.

Skills

Attention to Detail

Numerical Accuracy

Operational Awareness

Communication

Team Coordination

Problem Solving

Job description

To ensure accurate, disciplined, and efficient restaurant administration by controlling cash, following up on maintenance, monitoring BOH & FOH operations, identifying operational trends, and keeping management updated.

KEY RESPONSIBILITIES

1. CASH HANDLING

• Verify opening float and reconcile POS sales with cash/card settlements.
• Conduct dual-control cash counts and investigate discrepancies.
• Secure cash and maintain deposit records.
• Review discounts, voids, complimentary transactions, and petty cash.
• Ensure bank deposits are reconciled with register summaries.

2. MAINTENANCE & FACILITIES

• Conduct regular checks of kitchen equipment and restaurant facilities.
• Log and follow up all maintenance issues until closure.
• Monitor refrigeration/freezer temperatures and fire-safety systems.
• Check AC, lighting, plumbing, restrooms, and general facility condition.
• Escalate recurring issues for permanent resolution.

3. INSIGHTS & OBSERVATION

• Observe guest experience, staff performance, service flow, and peak-hour operations.
• Review sales mix, covers, complaints, delays, and wastage.
• Monitor guest feedback and online review trends.
• Identify recurring issues and communicate actionable observations.

4. BOH & FOH MONITORING

• Ensure BOH hygiene, FIFO, labeling, PPE, food preparation, portioning, and wastage controls.
• Check FOH grooming, cleanliness, guest greeting, seating, billing, reservations, and waitlists.
• Monitor table turnaround and order-to-serve time.
• Ensure service and safety standards are consistently followed.

5. MANAGEMENT REPORTING

• Submit daily operations updates covering sales, cash, incidents, and staffing.
• Immediately escape critical safety, cash, and guest issues.
• Provide maintenance updates and weekly operational insights.
• Highlight staffing gaps and training requirements.

KEY PERFORMANCE AREAS

• Cash accuracy and reconciliation
• Maintenance issues closed on time
• BOH & FOH standards compliance
• Guest experience and service monitoring
• Timely and accurate reporting
• Early identification and escalation of operational issues

CORE COMPETENCIES

Attention to Detail | Accountability | Numerical Accuracy | Problem Solving | Operational Awareness | Communication | Follow-through | Team Coordination