We are looking for a confident and presentable Telecaller & Admin Support Executive to handle customer calls, follow-ups, and basic administrative/backend activities. Candidates with telecalling, customer support, telesales, or admin experience will be preferred. The role involves handling day-to-day administrative activities, backend support, customer/vendor calls, invoicing coordination, and basic social media/content-related activities.
This position is suitable for freshers or candidates with up to 2 years of Telecalling/ administrative/back-office experience who are willing to learn and take responsibility.
Key Responsibilities
- Handle day-to-day Telecalling / administrative and back-office activities .
- Manage incoming and outgoing calls and coordinate with customers, vendors, and internal teams.
- Assist with invoicing, billing documentation and related coordination .
- Maintain records, documents, reports, and other administrative data.
- Provide backend support for routine business operations.
- Coordinate with different departments for follow-ups and status updates.
- Assist in preparing and maintaining basic reports and documentation.
- Support social media content creation and basic creatives for company requirements.
- Handle routine office coordination and other administrative tasks as assigned.
- Ensure timely completion of assigned tasks with accuracy and professionalism.
Required Skills
- Good verbal and written communication skills .
- Make and handle customer calls and provide basic information about products/services.
- Follow up with customers regarding enquiries, requirements and pending actions .
- Maintain records of calls, enquiries and customer information.
- Basic knowledge of MS Office / Excel / Word .
- Good organizational and follow-up skills.
- Comfortable handling calls and administrative coordination.
- Basic understanding of invoicing/billing will be an advantage.
- Ability to create or coordinate basic social media content/creatives .
- Good learning ability and willingness to take up new responsibilities.
- Presentable, professional and positive attitude.
- Handle day-to-day coordination and other assigned administrative tasks.
Eligibility
- Qualification: Graduate preferred.
- Experience: 0-2 years in Admin, Back Office, Office Coordination, Customer Support or similar roles.
- Freshers with good communication skills can also apply.
- Candidates should be comfortable working 6 days a week from the office .