Back Office Admin / Telecallers

IT NetworkZ; Nagpur District; On-site; INR 400,000 - 600,000; Full time

Job summary

IT NetworkZ in Nagpur is seeking an experienced administrative assistant to support front office operations and cross-department processes. You will handle data entry, document management and report generation while maintaining strong communication with teams.

The role requires 5+ years in similar roles, proficiency in Excel/Word and familiarity with CRM tools. It offers a stable full-time position with focus on accuracy and customer service.

Qualifications

• 5+ years of experience in administrative/office support roles.
• Strong communication, multitasking and organization required.
• Proficiency with office software (Excel, Word) and basic CRM tools.
• Ability to manage data entry accuracy and reporting.

Responsibilities

• Handle administrative tasks: data entry, filing, document management and report generation.
• Support front office and other departments with operational processes.
• Maintain office supplies, coordinate meetings and assist with scheduling.
• Ensure smooth communication across teams and departments.
• Make inbound and outbound calls to customers and provide information about products or services.

Skills

Communication Skills

Organizational Skills

Customer Service Skills

Technical Proficiency

Problem-Solving

Attention to Detail

Time Management

Tools

CRM tools

Excel

Word

Job description

• Handle administrative tasks like data entry, filing, document management & report generation.
• Support the front office and other departments with operational processes.
• Maintain office supplies, coordinate meetings & assist with scheduling.
• Ensure smooth communication across teams & departments.
• Make inbound and outbound calls to potential & existing customers.
• Provide information about products or services & resolve queries.
• Maintain call records, update customer databases & follow up on leads.
• Meet sales targets and maintain a professional relationship with clients.

Experience

5+ Years

Location

Nagpur

Required Skills

• Communication Skills: Clear and concise verbal & written communication.
• Organizational Skills: Ability to manage multiple tasks & prioritize work.
• Customer Service Skills: Friendly & patient approach to handling customers.
• Technical Proficiency: Familiarity with office software (Excel, Word) & CRM tools.
• Problem-Solving: Ability to handle inquiries & resolve issues efficiently.
• Attention to Detail: Accuracy in data entry & documentation.
• Time Management: Effectively managing calls & administrative tasks.