AD - HRBP | BPS / BPO / Contact Center

Winning Edge; Bengaluru; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

Winning Edge is seeking a senior HR leader with deep expertise in Business Process Services, BPO, contact centres, or voice operations to partner with senior business and operations leadership in Bengaluru. You will lead end-to-end HR strategy for a large-scale operation and drive engagement across 1,500–3,000+ employees.

The role requires strong HRBP/Generalist experience, excellent employee relations skills, and a track record in fast-paced, customer-centric environments.

Qualifications

• 15+ years of experience in Human Resources.
• Strong experience in BPS / BPO / Contact Centre / Voice Operations.
• Experience managing HR for 1,500–3,000+ employees.
• HRBP / HR Generalist experience.
• Exposure to Employee Relations, escalations, engagement and retention.
• Experience partnering with senior Operations/Business leadership.
• Strong people-management and stakeholder-management skills.
• Experience in a fast-paced, customer-centric environment.
• Exposure to compensation & benefits, payroll, performance management, training & development and employee engagement.
• Experience working in a global/matrix environment preferred.
• MBA/PG qualification preferred.

Responsibilities

• Lead end-to-end HR strategy and execution for a large-scale business operation.
• Partner with senior Operations/Business leaders on people strategy and business objectives.
• Drive employee engagement, retention, well-being and overall employee experience.
• Handle complex employee relations, people issues, grievances and escalations.
• Drive HR initiatives across the complete employee lifecycle.
• Lead performance management, compensation & benefits, employee engagement, HR policies and people development.
• Support organizational change and culture-building initiatives.
• Develop and mentor the HR team.
• Work closely with leadership and HR Centers of Excellence to implement HR programs effectively.
• Provide HR insights and solutions for complex business and people challenges.

Skills

HR leadership

HR Generalist

Stakeholder management

People management

Employee relations

Employee engagement

Talent management

Change management

Business partnering

Payroll & benefits

Performance management

Education

MBA

Postgraduate qualification

Job description

We are looking for a senior HR leader with strong experience in Business Process Services (BPS), BPO, Contact Centre or Voice Operations to partner with senior business and operations leadership.

Key Responsibilities

• Lead end-to-end HR strategy and execution for a large-scale business operation.
• Partner with senior Operations/Business leaders on people strategy and business objectives.
• Drive employee engagement, retention, well-being and overall employee experience.
• Handle complex employee relations, people issues, grievances and escalations.
• Drive HR initiatives across the complete employee lifecycle.
• Lead performance management, compensation & benefits, employee engagement, HR policies and people development.
• Support organizational change and culture-building initiatives.
• Develop and mentor the HR team.
• Work closely with leadership and HR Centers of Excellence to implement HR programs effectively.
• Provide HR insights and solutions for complex business and people challenges.

Ideal Candidate

• 15+ years of experience in Human Resources
• Strong experience in BPS / BPO / Contact Centre / Voice Operations
• Experience managing HR for a large employee population of 1,500 - 3,000+ employees
• Strong HRBP / HR Generalist experience
• Excellent exposure to Employee Relations, escalations, engagement and retention
• Experience partnering with senior Operations/Business leadership
• Strong people-management and stakeholder-management skills
• Experience in a fast-paced, customer-centric environment
• Exposure to compensation & benefits, payroll, performance management, training & development and employee engagement
• Experience working in a global/matrix environment preferred
• MBA/PG qualification preferred

Important

Candidates with experience managing less than 1,500 employees may not be considered.