Accounts Receivable - Collections SPE

Fossil; Bengaluru; Híbrido; INR 800.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work opportunities

Competitive compensation

Learning and development

Employee discounts

Inclusive workplace

Descripción de la vacante

Fossil Group in Bangalore, India is seeking a Senior Process Executive – O2C to support end-to-end O2C operations for US and global markets. You will manage order processing, collections, disputes and reporting to ensure timely collections and accurate customer accounts.

The role requires a Commerce/Accounting/Finance degree with SAP, MS Excel proficiency and strong analytical/communication skills. Hybrid work options are available to support global business hours.

Formación

• Graduate in Commerce, Accounting, Finance or related discipline.
• Experience in Order-to-Cash (O2C), Accounts Receivable, Collections or Credit Control.
• Exposure to US/global operations and international customer interactions.
• Understanding of order processing, invoicing, collections, cash application, account reconciliation and dispute management.
• Experience handling customer deductions, short payments, billing discrepancies and collection disputes.
• Working knowledge of SAP or other ERP systems.
• Good proficiency in MS Excel and reporting.
• Strong communication, coordination, analytical and problem-solving skills.
• Willing to work night shifts to support US and global business operations.

Responsabilidades

• Order Management: Support order processing, validation, monitoring and coordination.
• Collections & Receivables Management: Manage collections activities for US/global portfolios and monitor ageing.
• Dispute Management: Investigate disputes and coordinate with Sales, Customer Service and Billing for resolution.
• O2C Reporting & Process Excellence: Prepare collection reports, ageing analysis and KPI updates.

Conocimientos

O2C

Accounts Receivable

Order Management

Collections

Credit Control

SAP

MS Excel

Reporting

Communication

Analytical

Problem Solving

Night Shifts

Educación

Commerce/Accounting/Finance degree

Herramientas

SAP

MS Excel

Descripción del empleo

MAKE AN IMPACT

We are seeking a Senior Process Executive – Order-to-Cash (O2C) to join our Finance Operations team at Fossil Group in Bangalore, India. If you are passionate about order management, accounts receivable and collections, this could be the perfect role for you. In this dynamic and global company, you will support end-to-end O2C operations across the US and global markets, ensuring operational efficiency, timely collections and effective customer account management.

What you will do in this role:

Order Management

• Support order management activities, including order processing, validation, monitoring and coordination.
• Work with internal teams to resolve order-related issues, billing discrepancies and customer queries.
• Ensure timely order execution and accurate documentation in accordance with business processes.

Collections & Receivables Management

• Manage collections activities for US and global customer portfolios, ensuring timely follow-up on outstanding invoices.
• Monitor accounts receivable ageing, prioritize overdue accounts and drive collection targets.
• Coordinate with customers and internal stakeholders to resolve payment delays and outstanding balances.
• Support account reconciliation, cash application coordination and investigation of short payments or deductions.

Collections & Dispute Management

• Manage customer disputes relating to invoices, pricing, deductions, payments and account discrepancies.
• Investigate dispute root causes and coordinate with Sales, Customer Service, Billing and other teams for timely resolution.
• Track dispute ageing, maintain resolution records and ensure appropriate follow-up until closure.
• Identify recurring dispute patterns and recommend process improvements to minimize collection delays.

O2C Reporting & Process Excellence

• Prepare collection reports, ageing analysis, dispute trackers and operational performance updates.
• Monitor key performance indicators, productivity and SLA adherence across O2C activities.
• Identify process gaps and contribute to continuous improvement and operational efficiency initiatives.

Who You Are

• A graduate in Commerce, Accounting, Finance or a related discipline.
• Experience in Order-to-Cash (O2C), Accounts Receivable, Order Management, Collections or Credit Control.
• Exposure to US and/or global business operations and international customer interactions.
• Understanding of order processing, invoicing, collections, cash application, account reconciliation and dispute management.
• Experience handling customer deductions, short payments, billing discrepancies and collection disputes.
• Working knowledge of SAP or other ERP systems.
• Good proficiency in MS Excel and reporting.
• Strong communication, coordination, analytical and problem-solving skills.
• Willing to work night shifts to support US and global business operations.

What We Offer

• Competitive compensation and benefits package.
• Support for work-life balance, including time-off programs.
• Hybrid work opportunities, where applicable.
• Learning and development support.
• Employee product discounts.
• An inclusive, collaborative and values-driven workplace.