Account Manager_ IT Recruitment

Srinav Inc.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Srinav Inc. is seeking an experienced Account Manager IT Recruitment with 10+ years in managing client relationships, recruitment operations, and business growth within IT staffing. The role emphasizes client management, team leadership, delivery management, and developing long-term partnerships.

You will lead client accounts, mentor delivery teams, monitor KPIs, negotiate terms, and collaborate across HR, finance, operations, and business development to fulfill hiring needs and drive revenue.

Qualifications

• Proven experience in IT recruitment or staffing and client management.
• Strong leadership, negotiation, and stakeholder-management skills.
• Deep understanding of recruitment metrics and analytics.

Responsibilities

• Manage and nurture relationships with key IT clients and stakeholders.
• Act as the primary contact for assigned client accounts and oversee delivery.
• Understand client hiring requirements and ensure timely fulfillment of positions.
• Lead end-to-end IT recruitment and staffing activities for accounts.
• Mentor recruitment teams to achieve delivery targets and quality.
• Monitor submissions, interviews, closures, TAT, and joining ratios.
• Coordinate with recruiters and delivery teams for timely submissions.
• Handle escalations and resolve client issues effectively.
• Conduct regular client calls and account review meetings.
• Identify opportunities for account growth and new staffing needs.
• Support business development and revenue growth within existing accounts.
• Negotiate commercial terms, rate cards, and client requirements with management.
• Prepare MIS and account performance reports; ensure compliance with processes.

Skills

Client relationship management

Team leadership

Delivery management

Business growth

Negotiation

Stakeholder management

Analytics & reporting

IT recruitment lifecycle

Multi-account management

Tools

MS Excel

PowerPoint

ATS

Recruitment portals

Reporting tools

Job description

We are looking for an experienced Account Manager IT Recruitment with 10+ years of experience in managing client relationships, recruitment operations, and business growth within the IT staffing/recruitment industry. The ideal candidate will have strong expertise in client management, team leadership, delivery management, and developing long-term client partnerships.

Key Responsibilities

• Manage and maintain strong relationships with key clients and stakeholders.
• Act as the primary point of contact for assigned client accounts.
• Understand client hiring requirements and ensure timely fulfillment of positions.
• Manage end-to-end IT recruitment and staffing activities for assigned accounts.
• Lead, mentor, and manage recruitment teams to achieve delivery targets.
• Monitor recruitment metrics such as submissions, interviews, closures, TAT, and joining ratios.
• Coordinate with recruiters and delivery teams to ensure quality and timely candidate submissions.
• Handle escalations and resolve client-related issues effectively.
• Conduct regular client calls and account review meetings.
• Identify opportunities for account growth, new requirements, and additional staffing services.
• Support business development activities and contribute to revenue growth within existing accounts.
• Negotiate commercial terms, rate cards, and other client requirements in coordination with management.
• Prepare and share MIS, recruitment dashboards, and account performance reports.
• Ensure compliance with client processes, recruitment policies, and contractual requirements.
• Collaborate with HR, finance, operations, and business development teams as required.
• Stay updated on IT hiring trends, talent availability, and market conditions.

Required Skills & Qualifications

• 10+ years of experience in IT Recruitment / IT Staffing / Talent Acquisition.
• Proven experience in client/account management within the recruitment industry.
• Strong understanding of the IT recruitment lifecycle and staffing models.
• Experience managing and mentoring recruitment teams.
• Excellent communication, negotiation, and stakeholder-management skills.
• Strong ability to manage multiple client accounts and priorities.
• Good understanding of IT technologies, job roles, and talent markets.
• Strong analytical and problem-solving skills.
• Ability to work in a target-driven and fast-paced environment.
• Proficiency in MS Excel, PowerPoint, recruitment portals, ATS, and reporting tools.

Preferred Experience

• Experience managing enterprise IT clients.
• Experience with contract staffing, permanent hiring, and managed recruitment services.
• Experience handling large-volume IT hiring requirements.
• Existing client relationship management experience.
• Exposure to account growth, renewals, rate negotiations, and commercial discussions.

Key Competencies

Client Relationship Management | Team Leadership | IT Recruitment | Account Management | Delivery Management | Business Growth | Negotiation | Stakeholder Management | Reporting & Analytics | Escalation Management

Key Performance Indicators (KPIs)

• Client satisfaction and retention
• Position fulfillment and closure rate
• Recruitment turnaround time
• Candidate quality and joining ratio
• Account revenue and growth
• Team productivity and delivery performance
• Successful management of client escalations