Account Manager – IoT Products

GND Solutions India Pvt. Ltd.; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

GND Solutions India Pvt. Ltd. in Bengaluru seeks a proactive Account Manager to lead client engagement for our IoT product portfolio.

You will be the bridge between clients and internal teams, ensuring satisfaction and clear, consistent updates. Responsibilities include acting as the primary client contact, driving engagement, identifying upsell opportunities, and coordinating with product and support teams to deliver timely resolutions.

Qualifications

• 3–5 years of experience in Account Management, Client Engagement, or Customer Success in IoT, SaaS, or technology product companies.
• Excellent verbal and written communication skills.
• Strong interpersonal skills to build trust with clients.
• Exposure to IoT platforms, solutions, or ecosystems is a plus.

Responsibilities

• Serve as the primary point of contact for clients on IoT product updates and support.
• Drive client engagement activities to strengthen relationships and ensure retention.
• Understand client requirements and collaborate with internal teams for timely resolutions.
• Provide consistent updates and ensure smooth communication with stakeholders.
• Identify opportunities to upsell or cross-sell IoT solutions.

Skills

Account Management

Client Engagement

Customer Success

Communication

Interpersonal Skills

Job description

We are seeking a proactive and client-focused Account Manager to handle client engagement for our IoT product portfolio. The candidate will be responsible for managing client relationships, ensuring customer satisfaction, and acting as the bridge between clients and internal teams.

What You Will Do

• Serve as the primary point of contact for clients on IoT product-related updates and support.
• Drive client engagement activities to strengthen relationships and ensure retention.
• Understand client requirements and collaborate with internal teams for timely resolutions.
• Provide consistent updates and ensure smooth communication with stakeholders.
• Identify opportunities to upsell or cross-sell IoT solutions.

What We’re Looking For

• 3–5 years of experience in Account Management, Client Engagement, or Customer Success in IoT, SaaS, or technology product companies.
• Excellent verbal and written communication skills.
• Strong interpersonal skills to build trust with clients.
• Professional, sincere, and proactive in handling responsibilities.
• Exposure to IoT platforms, solutions, or ecosystems is a plus.