Account Manager II

UKG; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

UKG is seeking a Business Partner to support the Managed Services Business Partner team and customers with operational coordination, documentation, and internal collaboration. This entry-level role provides foundational experience within the Business Partner function while developing the skills required to manage customer relationships.

As part of the team, you will partner with Service, Support, and Account Management colleagues to monitor account health, respond to escalations, and support

Qualifications

• 2–3 years relevant work experience in operations support, account coordination, project coordination or customer service.
• Strong organizational and documentation skills with high attention to detail.
• Effective written and verbal communication skills.

Responsibilities

• Establish partnerships with Managed Services, Service and Support teams and account managers to monitor account health and risk.
• Respond to customer and internal service escalations and coordinate resources until resolution.
• Gather, validate, and consolidate data for Quarterly Business Reviews and prepare presentation materials.
• Monitor client service requests and case activity, escalating stalled items.
• Engage with customers to strengthen partnerships and long-term account health.
• Track contract renewals and flag upcoming dates and required actions.
• Document activity and maintain internal trackers (Gainsight, Monday, SharePoint).
• Identify recurring service themes and document trends for continuous improvement.
• Leverage AI and internal tools to improve reporting efficiency and workflow consistency.

Skills

Organization

Documentation

Attention to detail

Communication

Tools

Gainsight

ServiceNow

Monday

SharePoint

Job description

Overview

UKG is seeking a Business Partner to support our Managed Services Business Partner team and customers operational coordination, documentation, and internal collaboration. This role is designed as an entry-level professional position that provides foundational experience within the Business Partner function while developing the skills required to manage customer relationships.

Responsibilities

• Establish partnerships with Managed Services teams as well as Service and Support members including Customer Account Managers, Customer Success Managers and Product Support Specialists to monitor overall account health and risk.
• Respond to customer and internal service escalations by facilitating and gathering the appropriate resources and tracking each issue to resolution.
• Partner with Managed Services teams to gather, validate, and consolidate data for Quarterly Business Reviews, ensuring accurate and timely population of presentation materials.
• Monitor client service request and case activity and proactively escalate any items that have stalled or lack movement.
• Proactively engage with customers and key contacts to strengthen partnerships and support long-term account health.
• Track contract renewals and proactively flag upcoming dates, required actions, and potential risks.
• Document activity and maintain internal trackers (Gainsight, Monday, SharePoint), and ensure documentation accuracy.
• Identify recurring service themes and document trends to support continuous improvement efforts.
• Leverage AI and internal tools to improve reporting efficiency, documentation quality, and workflow consistency.

Basic Qualifications

• 2–3 years relevant work experience (Operations Support, Account Coordination, Project Coordination or Customer Service).
• Strong organizational and documentation skills.
• High attention to detail and data accuracy.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience in SaaS, Payroll, HR Technology, or Managed Services environments.
• Familiarity with CRM or account management tools (Gainsight, ServiceNow, Monday, SharePoint).
• Highly professional business acumen, positive attitude, and passion about client loyalty.
• Strong ability to build relationships with both internal and external customers.
• Proven effectiveness with difficult client situations.
• Detail oriented and comfortable working on multiple projects simultaneously.

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It\'s this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail]