Account Manager (Edutech)

Tata Consultancy Services; Delhi; On-site; INR 2,200,000 - 3,400,000; Full time

Job summary

Tata Consultancy Services seeks an experienced Deputy Account Manager to grow and manage government sector relationships in India. The role involves consultative account management, identifying upsell opportunities, and ensuring delivery quality across multiple public projects.

Extensive domestic travel may be required to meet stakeholders and project milestones. The ideal candidate will have 12-15 years of relevant experience, strong communication skills, and a strategic growth mindset to drive

Qualifications

• 12-15 years of relevant experience in customer/accounts management
• Experience in government sector sales/consultative account management in India
• Excellent written & verbal communication and executive presentation skills
• Demonstrated ability to think strategically about business and growth
• Willingness for extensive domestic travel across India

Responsibilities

• Oversee multiple projects in a Public Sector environment.
• Identify, create and capture upsell/cross-sell opportunities in the account.
• Ensure customer expectations and delivery quality are met.
• Plan, schedule, track projects, milestones, and billing/collections.
• Prepare and share MIS reports for stakeholders.
• Build and manage project teams and align with client goals.
• Manage and negotiate with multiple stakeholders to close deals.

Skills

Consultative selling

Customer relationship management

Stakeholder management

Project planning

Team leadership

Negotiation

MIS reporting

Tools

MS Excel

MIS tools

Job description

About the Role

At TCS, we are continuously striving to re-imagine the assessment, education and skilling ecosystems by leveraging our deep market insight along with our state-of-art technology and platforms.

We are seeking to hire an experienced Deputy Account Manager who has expertise in creating and growing customer relationships through a consultative approach in the Government sector in India. The Deputy Account Manager will work under the guidance of the Strategic Account Manager.

Responsibilities

• Ability to oversee multiple projects in a Public Sector environment.
• Identify, create and capture opportunities for upsell and cross-sell in the account.
• Ensuring that customer expectations are addressed and delivery quality is met.
• Plan, Schedule and Track projects & milestones and billing & collections.
• Ability to prepare and share MIS reports.
• Ability to build and manage teams.
• Ability to manage and negotiate with multiple stakeholders.

Ideal Candidate

• 12-15 years of relevant experience
• Deep passion for customer interaction and solving their challenges
• Experience in managing relationships with customers in India and a consultative approach towards sales & negotiations
• Excellent written & verbal communication, executive presentations
• Demonstrated ability to think strategically about business and growth
• Flexible for extensive domestic travel in India, as needed