Account Manager

DAX Logistics; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

DAX Logistics in Mumbai is seeking an experienced Account Manager to oversee key client accounts and coordinate daily logistics on-site. You will ensure service delivery meets agreed standards, resolve inquiries, and communicate with internal teams to optimize performance.

You will build strong client relationships, monitor shipments, prepare performance reports, and contribute to contract renewals and negotiations.

Qualifications

• Strong client relationships management experience with key accounts.
• Knowledge of logistics and transportation operations in a fast-paced environment.
• Ability to analyze data and prepare performance reports for improvements.
• Excellent communication and negotiation skills with cross-functional collaboration.
• Strong organizational and time-management abilities managing multiple accounts.
• Proficiency with office tools and CRM/account management systems.
• On-site Mumbai work capability; local candidate preferred.

Responsibilities

• Manage assigned client accounts and day-to-day logistics coordination.
• Ensure service delivery meets agreed standards and address inquiries and issues.
• Build and maintain strong client relationships; resolve inquiries and issues.
• Monitor shipments and collaborate with internal operations to optimize performance.
• Prepare reports and track KPIs for client accounts.
• Identify opportunities to improve service and expand business; support renewals/negotiations.
• Work with cross-functional teams to maintain customer satisfaction and operational efficiency.

Skills

Client relationships

Logistics knowledge

Data analysis

Communication

Negotiation

Time management

CRM familiarity

Cross-functional collaboration

Education

Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field

Tools

CRM systems

Office productivity tools

Job description

Company Description

DAX Logistics specializes in seamless, efficient logistics solutions tailored to diverse business needs. The company focuses on optimizing supply chains, streamlining operations, and ensuring timely deliveries across multiple industries. With a strong commitment to customer satisfaction, DAX Logistics positions itself as a reliable and agile partner. Applicants can expect to join an organization that values efficiency, reliability, and cost-effective service in every aspect of its operations.

Role Description

The Account Manager role at DAX Logistics is a full-time, on-site position based in Mumbai. The Account Manager will manage assigned client accounts, oversee day-to-day logistics coordination, and ensure service delivery meets agreed standards. Responsibilities include building and maintaining strong client relationships, addressing inquiries and issues, monitoring shipments, and collaborating with internal operations teams to optimize performance. The role also involves preparing reports, tracking key performance metrics, identifying opportunities to improve service and expand business, and supporting contract renewals and negotiations. The Account Manager will work closely with cross-functional teams to maintain high levels of customer satisfaction and operational efficiency.

Qualifications

• Strong client relationship management skills, with experience handling key accounts and resolving customer issues effectively.
• Knowledge of logistics, supply chain processes, and transportation operations, preferably within a fast-paced commercial environment.
• Ability to analyze data, prepare performance reports, and use insights to drive service improvements and business growth.
• Excellent communication and negotiation skills, with the ability to collaborate across internal teams and external stakeholders.
• Strong organizational and time-management skills, with attention to detail and the ability to manage multiple accounts simultaneously.
• Proficiency with common office productivity tools and basic CRM or account management systems.
• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field; relevant experience in account management or logistics is highly beneficial.
• Ability to work on-site in Mumbai and adapt to changing client and operational requirements.