Account Manager

Repak Global; Chennai District; On-site; INR 500,000 - 720,000; Full time

Job summary

Repak Global, based in Chennai, is seeking an Account Manager for a full-time, on-site role. You will oversee key client accounts, ensure timely communications, and drive high client satisfaction while coordinating with sales, operations, and production teams to ensure seamless service.

The role involves preparing account reports, tracking performance metrics, and identifying upsell opportunities, with a focus on long-term client retention and global client engagement.

Qualifications

• Experience in account management or client relationships.
• Strong communication and interpersonal skills.
• Ability to manage multiple accounts and deadlines.
• Proficiency with CRM tools and MS Office suite.
• Experience with global or multi-location clients is a plus.

Responsibilities

• Manage client inquiries and maintain strong relationships with key accounts.
• Coordinate with sales, operations and production teams on orders and projects.
• Monitor delivery timelines and proactively resolve issues.
• Prepare account reports and track performance metrics.
• Identify opportunities for upselling or cross-selling and support contract renewals.

Skills

Account management

Client relationships

Communication skills

Organizational skills

CRM tools

Problem solving

Education

Bachelor’s degree in Accounting/Finance

Tools

Tally ERP

Zoho CRM

MS Office

Job description

Company Description

Repak Global is a leading international food and beverage packaging company specializing in the design, industrialization, and manufacturing of innovative packaging solutions. The company serves both commercial and retail customers, ensuring high-quality packaging for a wide range of food products and platters. Repak Global focuses on reliability, efficiency, and customer-centric solutions, helping brands enhance product presentation and safety. As a market leader, the organization offers opportunities to work with global clients and cutting-edge packaging technologies.

Role Description

This is a full-time, on-site Account Manager role based in Chennai. The Account Manager will oversee key customer accounts, ensuring strong relationships, timely communication, and high levels of satisfaction. Daily responsibilities include managing client inquiries, coordinating with internal teams on orders and projects, monitoring delivery timelines, and resolving issues proactively. The role will also involve preparing account reports, tracking performance metrics, identifying opportunities for upselling or cross-selling, and supporting contract renewals. The Account Manager will collaborate closely with sales, operations, and production teams to ensure seamless service and long-term client retention.

Qualifications

• Demonstrated account management or client relationship experience, preferably in packaging, manufacturing, or related industries.
• Strong communication and interpersonal skills, with the ability to liaise effectively between clients and internal teams.
• Solid organizational and time-management skills, with attention to detail and the ability to handle multiple accounts and deadlines.
• Basic understanding of sales processes, forecasting, and reporting, with comfort using CRM tools or similar systems.
• Analytical and problem-solving abilities to address client issues and recommend practical solutions.
• Proficiency in Tally ERP, Zoho and MS Office (Excel, PowerPoint, Word) and general business software.
• Bachelor’s degree in Accounting, Finance and Cash Flow Management.
• Ability to work on-site in Chennai and collaborate in a cross-functional, fast-paced environment.
• Experience working with global or multi-location clients is an advantage.